Job Description
The Auto Glass Technician is responsible for delivering high-quality auto glass repair, replacement, and calibration services while providing an exceptional customer experience. This role offers the opportunity to work in shop locations, airport rental facilities, or as a mobile technician. The Auto Glass Technician plays a critical role in ensuring vehicle safety, accuracy of installations, and customer satisfaction. This position is ideal for skilled, detail-oriented professionals who thrive in a fast-paced, customer-focused environment and are motivated to grow their careers.
Key Responsibilities:
Install and replace windshields and other automotive glass in shop or mobile settings
Repair chips, cracks, and other types of glass damage
Calibrate vehicle electronics, including ADAS, lane departure warning, and forward collision alert systems
Interact with customers to explain services and ensure satisfaction
Process payments for mobile service customers
Maintain a professional appearance and positive, service-oriented attitude
Provide world-class customer service to customers and vendors
Follow safety standards, technical specifications, and quality guidelines
Maintain tools, equipment, and work areas in safe working condition
Benefits and Growth Opportunities:
Uncapped income potential with per-vehicle bonus opportunities
Comprehensive benefits package including health, dental, vision, life insurance, parental leave, paid time off, and holidays
401(k) with company match
Same-day pay options through approved programs
Values-driven culture emphasizing integrity, professionalism, excellence, and teamwork
State-of-the-art facilities and strong working conditions
Fast-track career advancement opportunities through structured growth programs
Requirements and Qualifications:
Minimum of 1 year of automotive glass installation experience
Valid driver’s license and ability to pass a motor vehicle record check
Proficiency working with various types of automotive glass
Strong knowledge of tools, equipment, and techniques used in glass repair and replacement
Ability to read and interpret technical instructions and specifications
Strong critical thinking and problem-solving skills
Must meet minimum age requirements as applicable
Comfortable with physical demands of the role
Physical Requirements:
Ability to lift up to 50 pounds
Ability to maneuver safely around vehicles during installations
Capability to stand, walk, bend, stoop, twist, and perform repetitive motions for extended periods
Willingness to work in hot or cold weather conditions when required
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. Known for its commitment to customer satisfaction and service excellence, the company continues to grow rapidly while investing in its people. Many leaders within the organization began their careers as Auto Glass Technicians, reflecting a strong commitment to internal advancement, training, and long-term career development.
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Frequently Asked Questions
In Indianapolis, having a valid driver’s license is essential, and certifications like the Auto Glass Safety Council (AGSC) accreditation are highly regarded. Local employers often prioritize technicians familiar with vehicle electronic calibrations due to increasing ADAS technology integration in regional vehicles.
Indianapolis has shown consistent growth in automotive service roles, with auto glass technicians in particular sought after due to expanding vehicle fleets and rental locations. The city's strategic position as a Midwest transport hub increases the need for experienced technicians who can handle mobile and shop-based installations.
Technicians often manage tricky glass repairs, precise electronic calibrations, and customer interactions under tight timelines. Navigating weather conditions while working mobile or at airport rental sites and ensuring adherence to safety protocols are common hurdles requiring adaptability and attention to detail.
Experienced automotive glass installation technicians typically earn between $40,000 and $55,000 annually in Indianapolis, factoring in base pay plus performance bonuses. Driven Brands offers competitive compensation with uncapped income potential, reflecting the skill and precision this role demands.
Unlike general equipment installers, automotive glass technicians specialize in vehicle-specific glass replacement, including ADAS system calibrations. This requires unique technical knowledge of automotive electronics and precision handling of safety glass, making it a highly specialized installation discipline.
Key skills include proficient handling of various automotive glass types, strong problem-solving for damage repairs, and the ability to calibrate advanced driver-assistance systems accurately. Physical stamina and excellent customer communication skills also set top technicians apart in this field.
Technicians can advance to supervisory roles, become calibration specialists, or transition into training positions. Companies like Driven Brands emphasize career progression through structured training, enabling motivated professionals to climb the ranks within the automotive service industry.
Driven Brands focuses on a values-driven culture with integrity and teamwork at its core, offering same-day pay options and comprehensive benefits. Their investment in state-of-the-art facilities and continuous career advancement distinguishes them in the auto glass sector.
Yes, Driven Brands offers ongoing education on cutting-edge calibration techniques for ADAS and other vehicle electronics, ensuring technicians remain proficient with evolving automotive safety systems and maintain high-quality installation standards.