Job Description
The Auto Glass Technician is responsible for delivering high-quality auto glass repair, replacement, and calibration services while providing an exceptional customer experience. This role offers the opportunity to work in shop locations, airport rental facilities, or as a mobile technician. The Auto Glass Technician plays a critical role in ensuring vehicle safety, accuracy of installations, and customer satisfaction. This position is ideal for skilled, detail-oriented professionals who thrive in a fast-paced, customer-focused environment and are motivated to grow their careers.
Key Responsibilities:
Install and replace windshields and other automotive glass in shop or mobile settings
Repair chips, cracks, and other types of glass damage
Calibrate vehicle electronics, including ADAS, lane departure warning, and forward collision alert systems
Interact with customers to explain services and ensure satisfaction
Process payments for mobile service customers
Maintain a professional appearance and positive, service-oriented attitude
Provide world-class customer service to customers and vendors
Follow safety standards, technical specifications, and quality guidelines
Maintain tools, equipment, and work areas in safe working condition
Benefits and Growth Opportunities:
Uncapped income potential with per-vehicle bonus opportunities
Comprehensive benefits package including health, dental, vision, life insurance, parental leave, paid time off, and holidays
401(k) with company match
Same-day pay options through approved programs
Values-driven culture emphasizing integrity, professionalism, excellence, and teamwork
State-of-the-art facilities and strong working conditions
Fast-track career advancement opportunities through structured growth programs
Requirements and Qualifications:
Minimum of 1 year of automotive glass installation experience
Valid driver’s license and ability to pass a motor vehicle record check
Proficiency working with various types of automotive glass
Strong knowledge of tools, equipment, and techniques used in glass repair and replacement
Ability to read and interpret technical instructions and specifications
Strong critical thinking and problem-solving skills
Must meet minimum age requirements as applicable
Comfortable with physical demands of the role
Physical Requirements:
Ability to lift up to 50 pounds
Ability to maneuver safely around vehicles during installations
Capability to stand, walk, bend, stoop, twist, and perform repetitive motions for extended periods
Willingness to work in hot or cold weather conditions when required
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. Known for its commitment to customer satisfaction and service excellence, the company continues to grow rapidly while investing in its people. Many leaders within the organization began their careers as Auto Glass Technicians, reflecting a strong commitment to internal advancement, training, and long-term career development.
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Frequently Asked Questions
Proficiency in handling various automotive glass types, expertise in windshield replacement, chip repair, and ADAS calibration are pivotal. In Jacksonville’s busy environment, familiarity with mobile installation tools and adherence to safety protocols enhance job performance and customer satisfaction.
Experienced technicians in Jacksonville often manage complex installations and calibrations independently, troubleshoot advanced vehicle electronics, and mentor juniors. Their workflow balances mobile and shop settings, demanding adaptability and refined customer interaction skills distinct from those starting out.
Technicians can ascend to supervisory roles, specialize in ADAS system calibrations, or transition into training positions. Florida’s expanding auto glass market also offers opportunities to become mobile service leaders or branch managers, leveraging hands-on expertise toward leadership within the industry.
Driven Brands emphasizes a values-driven culture, competitive benefits including 401(k) match, and fast-track internal promotions. Their focus on integrity and teamwork combined with modern facilities in Jacksonville creates a supportive environment fostering both skill development and career advancement.
Yes, Driven Brands prioritizes delivering exceptional customer experiences and adherence to stringent safety and technical standards. Their technicians often engage with airport rental facilities and mobile services, requiring versatility and professionalism beyond typical shop-based roles.
Jacksonville’s growing population fuels demand for skilled technicians, but the market remains moderately competitive due to many auto repair businesses. Prospects improve with certifications and mobile service experience, reflecting local preferences for flexible, customer-focused candidates.
Technicians often navigate urban traffic and may travel to airport rental sites or customer locations. Efficient route planning and readiness for variable weather conditions, typical in Jacksonville, enhance timely service delivery and overall job efficiency.
In Jacksonville, experienced automotive glass technicians can expect an average annual salary between $38,000 and $48,000, influenced by skill level and mobile service bonuses. Driven Brands offers uncapped earning potential through per-vehicle incentives, boosting total compensation.