NexlintoExperienced Automotive Glass Installation Technician
Company : Driven Brands
Location : Rochester, NY, 14618
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Description
The Auto Glass Technician is responsible for delivering high-quality auto glass repair, replacement, and calibration services while providing an exceptional customer experience. This role offers the opportunity to work in shop locations, airport rental facilities, or as a mobile technician. The Auto Glass Technician plays a critical role in ensuring vehicle safety, accuracy of installations, and customer satisfaction. This position is ideal for skilled, detail-oriented professionals who thrive in a fast-paced, customer-focused environment and are motivated to grow their careers.
Key Responsibilities:
Install and replace windshields and other automotive glass in shop or mobile settings
Repair chips, cracks, and other types of glass damage
Calibrate vehicle electronics, including ADAS, lane departure warning, and forward collision alert systems
Interact with customers to explain services and ensure satisfaction
Process payments for mobile service customers
Maintain a professional appearance and positive, service-oriented attitude
Provide world-class customer service to customers and vendors
Follow safety standards, technical specifications, and quality guidelines
Maintain tools, equipment, and work areas in safe working condition
Benefits and Growth Opportunities:
Uncapped income potential with per-vehicle bonus opportunities
Comprehensive benefits package including health, dental, vision, life insurance, parental leave, paid time off, and holidays
401(k) with company match
Same-day pay options through approved programs
Values-driven culture emphasizing integrity, professionalism, excellence, and teamwork
State-of-the-art facilities and strong working conditions
Fast-track career advancement opportunities through structured growth programs
Requirements and Qualifications:
Minimum of 1 year of automotive glass installation experience
Valid driver’s license and ability to pass a motor vehicle record check
Proficiency working with various types of automotive glass
Strong knowledge of tools, equipment, and techniques used in glass repair and replacement
Ability to read and interpret technical instructions and specifications
Strong critical thinking and problem-solving skills
Must meet minimum age requirements as applicable
Comfortable with physical demands of the role
Physical Requirements:
Ability to lift up to 50 pounds
Ability to maneuver safely around vehicles during installations
Capability to stand, walk, bend, stoop, twist, and perform repetitive motions for extended periods
Willingness to work in hot or cold weather conditions when required
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. Known for its commitment to customer satisfaction and service excellence, the company continues to grow rapidly while investing in its people. Many leaders within the organization began their careers as Auto Glass Technicians, reflecting a strong commitment to internal advancement, training, and long-term career development.
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Frequently Asked Questions
In Rochester, NY, performing as an Automotive Glass Installation Technician involves adapting to both controlled shop environments and varied mobile locations like airports or rental facilities. Mobile technicians must manage on-site challenges such as weather conditions and limited workspace, while shop roles benefit from specialized tools and steadier workflows, impacting daily routines significantly.
Experienced technicians in Rochester showcase expertise in calibrating ADAS systems, precise glass installation techniques, and handling complex repairs. Their critical thinking and ability to interpret technical specs elevate service quality, distinguishing them from novices who may focus primarily on basic replacements without electronic calibrations or intricate diagnostics.
While a valid driver's license and clean motor vehicle record are essential, Rochester employers often prioritize certifications from recognized bodies like the National Glass Association. These credentials validate skills in safety standards, ADAS calibration, and glass installation quality, enhancing employability in the competitive local market.
Technicians in Rochester generally see base wages aligned with regional blue-collar benchmarks, supplemented by bonuses tied to per-vehicle completions. Considering local demand and company perks, total earnings often range between $45,000 and $60,000 annually, with top performers benefiting from uncapped incentive structures.
Driven Brands promotes upward mobility, especially through roles like Experienced Automotive Glass Installation Technician. Their focus on training and internal advancement allows technicians to fast-track careers, leveraging hands-on experience toward leadership or specialized technical positions while benefiting from a supportive, integrity-driven work environment.
At Driven Brands, technicians are expected to blend technical precision with exceptional customer interaction. Beyond installation, they handle payment processing and customer education, reflecting the company’s commitment to a seamless experience, which sets it apart from competitors whose focus might lean more on volume than personalized service.
Rochester's auto glass sector is moderately competitive due to a steady influx of rental and fleet vehicles requiring service. Applicants must demonstrate proficiency in both repair and ADAS calibrations to stand out, as employers increasingly seek well-rounded technicians capable of handling evolving vehicle technologies.
Given Rochester’s seasonal weather extremes, technicians must be ready for outdoor work in both cold winters and warm summers. Physical stamina to manage lifting and maneuvering glass under these conditions is crucial, as is adherence to safety protocols to prevent weather-related installation issues.
Mobile technicians frequently encounter unpredictable site conditions including tight spaces, inclement weather, and varied vehicle models. This demands adaptability and problem-solving skills to ensure precise installations without the controlled environment or specialized equipment available in a workshop.
ADAS calibration is critical at Driven Brands, especially in Rochester where technicians must ensure safety systems like lane departure warnings function post-installation. Mastery of these calibrations enhances job effectiveness and aligns with evolving vehicle technology standards, making technicians more valuable in this role.