Member Services Associate

Job Summary:

We are in need of a Member Services Associate who is approachable, enthusiastic, and prioritizes customer satisfaction as the main point of contact for our club. The Member Services Associate will excel in providing exceptional customer support, assisting with the front desk duties on a regular basis, and creating a welcoming atmosphere where all visitors feel appreciated and respected. This position is well-suited for those who appreciate interacting with others, excel in dynamic settings, and have a deep interest in fitness and building connections within a community.

Key Responsibilities:

• Offer a friendly welcome to both members and visitors to create a favorable initial reaction.
• Support individuals with registration, profile adjustments, and typical questions.
• Enhance the member's experience by showcasing the various club programs, amenities, and services available.
• Manage telephone conversations, emails, and face-to-face inquiries in a professional manner.
• Assist in boosting membership sales by offering details and arranging visits for interested individuals.
• Keep the reception area tidy, orderly, and present a professional appearance.
• Addressing member complaints in a timely manner and escalating any unresolved issues as needed.
• Adhere to the guidelines and regulations set forth by the company, as well as uphold customer service protocols.
• Collaborate with both management and colleagues to aid in the smooth running of club activities.

Qualifications:

• Proficient abilities in customer service and interpersonal communication.
• Maintaining an optimistic, dynamic, and polished demeanor.
• Skilled in effective communication and adept at resolving issues.
• Having the capacity to juggle multiple tasks simultaneously and operate effectively in a high-speed setting.
• Proficiency in fundamental computer operations and familiarity with scheduling or membership software is required.
• Availability to work during mornings, evenings, weekends, and holidays as required.
• Enthusiasm for physical health, overall well-being, and supporting others in achieving their goals.

Compensation & Benefits:

• Competitive hourly pay
• Incentives based on performance and opportunities for bonuses
• Eligible personnel can access various wellness advantages provided by the employer
• 401(k) qualification determined by length of service
• Enjoy a complimentary Crunch Fitness membership at no cost
• An enjoyable, dynamic, and collaborative work atmosphere
• The chance for professional advancement within a fast-growing organization

Why Join Us:

Working at Crunch Fitness as a Member Services Associate goes beyond typical front desk duties; it allows you to establish connections, motivate individuals, and advance within the fitness field. If you find fulfillment in assisting others, bringing optimism to your job, and collaborating with a united group, we invite you to become a part of the Crunch community.