Job Description
The Auto Glass Technician is responsible for delivering high-quality auto glass repair, replacement, and calibration services while providing an exceptional customer experience. This role offers the opportunity to work in shop locations, airport rental facilities, or as a mobile technician. The Auto Glass Technician plays a critical role in ensuring vehicle safety, accuracy of installations, and customer satisfaction. This position is ideal for skilled, detail-oriented professionals who thrive in a fast-paced, customer-focused environment and are motivated to grow their careers.
Key Responsibilities:
Install and replace windshields and other automotive glass in shop or mobile settings
Repair chips, cracks, and other types of glass damage
Calibrate vehicle electronics, including ADAS, lane departure warning, and forward collision alert systems
Interact with customers to explain services and ensure satisfaction
Process payments for mobile service customers
Maintain a professional appearance and positive, service-oriented attitude
Provide world-class customer service to customers and vendors
Follow safety standards, technical specifications, and quality guidelines
Maintain tools, equipment, and work areas in safe working condition
Benefits and Growth Opportunities:
Uncapped income potential with per-vehicle bonus opportunities
Comprehensive benefits package including health, dental, vision, life insurance, parental leave, paid time off, and holidays
401(k) with company match
Same-day pay options through approved programs
Values-driven culture emphasizing integrity, professionalism, excellence, and teamwork
State-of-the-art facilities and strong working conditions
Fast-track career advancement opportunities through structured growth programs
Requirements and Qualifications:
Minimum of 1 year of automotive glass installation experience
Valid driver’s license and ability to pass a motor vehicle record check
Proficiency working with various types of automotive glass
Strong knowledge of tools, equipment, and techniques used in glass repair and replacement
Ability to read and interpret technical instructions and specifications
Strong critical thinking and problem-solving skills
Must meet minimum age requirements as applicable
Comfortable with physical demands of the role
Physical Requirements:
Ability to lift up to 50 pounds
Ability to maneuver safely around vehicles during installations
Capability to stand, walk, bend, stoop, twist, and perform repetitive motions for extended periods
Willingness to work in hot or cold weather conditions when required
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. Known for its commitment to customer satisfaction and service excellence, the company continues to grow rapidly while investing in its people. Many leaders within the organization began their careers as Auto Glass Technicians, reflecting a strong commitment to internal advancement, training, and long-term career development.
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Frequently Asked Questions
In Carmel, IN, the demand for automotive glass technicians reflects a balance between suburban lifestyles and growing vehicle ownership. Unlike bigger cities, technicians here often handle both mobile and shop installations, requiring versatility. The community-oriented environment favors personalized customer service, enhancing job satisfaction and steady work opportunities.
While a valid driver's license is essential, Carmel employers often value certifications such as the Auto Glass Safety Council (AGSC) certification. These credentials boost confidence in handling ADAS calibrations and complex installations, aligning well with local safety regulations and customer expectations.
Technicians excelling in this field demonstrate proficiency in calibrating advanced driver-assistance systems (ADAS), strong problem-solving abilities for diverse glass damages, and excellent communication skills for customer interactions. Mastery of mobile service logistics also sets candidates apart in competitive job markets.
Progression often leads to supervisory roles, technical training positions, or specialist calibration experts. Many professionals transition into operations management within auto glass companies or start their own mobile installation services, capitalizing on their hands-on experience and customer service skills.
Driven Brands emphasizes a values-driven culture focusing on integrity and teamwork, offering structured career advancement and same-day pay options. Their commitment to state-of-the-art facilities and comprehensive benefits creates a supportive environment, enhancing technician growth and satisfaction.
Driven Brands provides access to fast-track career programs, hands-on training with cutting-edge calibration technology, and opportunities across mobile and shop settings. This versatile exposure fosters skill expansion and positions technicians for leadership roles within the automotive glass industry.
Automotive Glass Installation Technicians in Carmel typically earn between $40,000 and $55,000 annually, influenced by experience level and bonus structures. Driven Brands’ uncapped income potential through per-vehicle bonuses can significantly boost earnings beyond base pay.
Carmel's growing suburban market has increased demand for skilled technicians, though competition remains moderate due to expanding local businesses. Compared to larger cities like Indianapolis, Carmel offers a more balanced applicant pool, benefiting candidates with specialized skills in glass repair and ADAS calibration.
Mobile technicians must navigate variable weather conditions while lifting heavy glass panels up to 50 pounds. The role demands physical stamina to perform repetitive motions, bending, and maneuvering safely around vehicles, requiring readiness for active, on-the-go work environments.
A typical day blends technical tasks like installing windshields and calibrating safety systems with customer engagement. Technicians explain service details, handle payments for mobile jobs, and maintain professionalism, ensuring both safety and client satisfaction in fast-paced settings.