NexlintoMember Services Associate
Company : Crunch Fitness
Location : San Gabriel, CA, 91778
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are in need of a Member Services Associate who is approachable, enthusiastic, and prioritizes customer satisfaction as the main point of contact for our club. The Member Services Associate will excel in providing exceptional customer support, assisting with the front desk duties on a regular basis, and creating a welcoming atmosphere where all visitors feel appreciated and respected. This position is well-suited for those who appreciate interacting with others, excel in dynamic settings, and have a deep interest in fitness and building connections within a community.
Key Responsibilities:
- Offer a friendly welcome to both members and visitors to create a favorable initial reaction.
- Support individuals with registration, profile adjustments, and typical questions.
- Enhance the member's experience by showcasing the various club programs, amenities, and services available.
- Manage telephone conversations, emails, and face-to-face inquiries in a professional manner.
- Assist in boosting membership sales by offering details and arranging visits for interested individuals.
- Keep the reception area tidy, orderly, and present a professional appearance.
- Addressing member complaints in a timely manner and escalating any unresolved issues as needed.
- Adhere to the guidelines and regulations set forth by the company, as well as uphold customer service protocols.
- Collaborate with both management and colleagues to aid in the smooth running of club activities.
Qualifications:
- Proficient abilities in customer service and interpersonal communication.
- Maintaining an optimistic, dynamic, and polished demeanor.
- Skilled in effective communication and adept at resolving issues.
- Having the capacity to juggle multiple tasks simultaneously and operate effectively in a high-speed setting.
- Proficiency in fundamental computer operations and familiarity with scheduling or membership software is required.
- Availability to work during mornings, evenings, weekends, and holidays as required.
- Enthusiasm for physical health, overall well-being, and supporting others in achieving their goals.
Compensation & Benefits:
- Competitive hourly pay
- Incentives based on performance and opportunities for bonuses
- Eligible personnel can access various wellness advantages provided by the employer
- 401(k) qualification determined by length of service
- Enjoy a complimentary Crunch Fitness membership at no cost
- An enjoyable, dynamic, and collaborative work atmosphere
- The chance for professional advancement within a fast-growing organization
Why Join Us:
Working at Crunch Fitness as a Member Services Associate goes beyond typical front desk duties; it allows you to establish connections, motivate individuals, and advance within the fitness field. If you find fulfillment in assisting others, bringing optimism to your job, and collaborating with a united group, we invite you to become a part of the Crunch community.
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Frequently Asked Questions
Crunch Fitness’s Member Services position in San Gabriel requires agility and multitasking, especially during busy mornings and evenings. Expect a fast-paced environment where welcoming members and managing inquiries efficiently is key to maintaining a positive club atmosphere.
Yes, associates typically utilize membership management software and scheduling tools to streamline registrations and profile updates. Proficiency with basic computer operations enhances the ability to support members effectively and maintain smooth front desk operations.
Starting as a Member Services Associate at Crunch Fitness opens pathways to roles like Member Services Manager or Coordinator. The company emphasizes internal promotion, encouraging skill development in customer engagement and club operations for career advancement.
Crunch Fitness focuses on a vibrant, community-centered approach where associates not only handle administrative tasks but also actively motivate members. This cultural emphasis on connection differentiates it from clubs that prioritize transactional interactions.
Beyond customer service skills, Crunch Fitness values enthusiasm for fitness and wellness, a polished and optimistic demeanor, and the ability to thrive in dynamic, team-oriented settings. This blend supports their mission to foster a welcoming and motivating environment.
Member Services Associates in San Gabriel typically earn between $15 and $18 per hour, depending on experience and company benefits. Crunch Fitness offers competitive hourly wages complemented by performance incentives and complimentary gym memberships.
San Gabriel’s diverse community means associates often interact with a variety of members, requiring cultural sensitivity and adaptable communication. Additionally, local fitness trends may influence the promotion of specific club programs tailored to regional preferences.
Yes, San Gabriel’s growing population and wellness focus create steady demand for customer-oriented fitness roles. Employers like Crunch Fitness actively seek associates who can enhance member engagement and support club growth amid competitive local markets.
Crunch Fitness combines front desk duties with community-building tasks, encouraging associates to be proactive in member motivation and personalized service. This contrasts with roles that limit scope to administrative or sales functions alone.
The company cultivates a collaborative, upbeat atmosphere emphasizing teamwork and professional development. Members services associates benefit from wellness perks, ongoing training, and recognition programs that boost morale and job satisfaction.