NexlintoMember Services Associate
Company : Crunch Fitness
Location : Maywood, CA, 90270
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are in need of a Member Services Associate who is approachable, enthusiastic, and prioritizes customer satisfaction as the main point of contact for our club. The Member Services Associate will excel in providing exceptional customer support, assisting with the front desk duties on a regular basis, and creating a welcoming atmosphere where all visitors feel appreciated and respected. This position is well-suited for those who appreciate interacting with others, excel in dynamic settings, and have a deep interest in fitness and building connections within a community.
Key Responsibilities:
- Offer a friendly welcome to both members and visitors to create a favorable initial reaction.
- Support individuals with registration, profile adjustments, and typical questions.
- Enhance the member's experience by showcasing the various club programs, amenities, and services available.
- Manage telephone conversations, emails, and face-to-face inquiries in a professional manner.
- Assist in boosting membership sales by offering details and arranging visits for interested individuals.
- Keep the reception area tidy, orderly, and present a professional appearance.
- Addressing member complaints in a timely manner and escalating any unresolved issues as needed.
- Adhere to the guidelines and regulations set forth by the company, as well as uphold customer service protocols.
- Collaborate with both management and colleagues to aid in the smooth running of club activities.
Qualifications:
- Proficient abilities in customer service and interpersonal communication.
- Maintaining an optimistic, dynamic, and polished demeanor.
- Skilled in effective communication and adept at resolving issues.
- Having the capacity to juggle multiple tasks simultaneously and operate effectively in a high-speed setting.
- Proficiency in fundamental computer operations and familiarity with scheduling or membership software is required.
- Availability to work during mornings, evenings, weekends, and holidays as required.
- Enthusiasm for physical health, overall well-being, and supporting others in achieving their goals.
Compensation & Benefits:
- Competitive hourly pay
- Incentives based on performance and opportunities for bonuses
- Eligible personnel can access various wellness advantages provided by the employer
- 401(k) qualification determined by length of service
- Enjoy a complimentary Crunch Fitness membership at no cost
- An enjoyable, dynamic, and collaborative work atmosphere
- The chance for professional advancement within a fast-growing organization
Why Join Us:
Working at Crunch Fitness as a Member Services Associate goes beyond typical front desk duties; it allows you to establish connections, motivate individuals, and advance within the fitness field. If you find fulfillment in assisting others, bringing optimism to your job, and collaborating with a united group, we invite you to become a part of the Crunch community.
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Frequently Asked Questions
In Maywood, a Member Services Associate plays a vital role by creating welcoming environments, helping members navigate club amenities, and efficiently handling inquiries. This role boosts member satisfaction, encouraging community building and loyalty essential for gym success in competitive California markets.
Crucial skills include empathetic communication, conflict resolution, and enthusiasm. Member Services Associates must maintain a positive demeanor and multitask under pressure, enabling smooth front desk operations and fostering meaningful connections with fitness community members.
Daily duties blend greeting members, managing registration queries, coordinating program details, and resolving concerns promptly. This ensures an efficient front desk flow and enriches the member experience by clearly communicating available fitness services and scheduling.
Crunch Fitness emphasizes community-building and professional growth within a dynamic atmosphere. Associates benefit from complimentary gym membership and performance incentives, fostering a workplace that balances customer service excellence with career advancement opportunities.
While no formal certifications are mandatory, a genuine passion for health and wellness is highly regarded. Familiarity with membership software and strong customer service skills are prioritized, aligning with California's fitness industry standards and member expectations.
Maywood's growing fitness scene means moderate competition for Member Services roles. Candidates with flexible availability and polished communication skills stand out. Local employers value adaptability to fast-paced environments and a proactive approach to member engagement.
Hourly wages typically range from $15 to $19 in this area, reflecting local living costs and industry benchmarks. Performance bonuses and wellness benefits further enhance the compensation package, making the role financially appealing within the fitness sector.
Crunch Fitness offers a uniquely collaborative culture focused on motivation and community impact. Unlike other gyms, the position combines front desk duties with opportunities for influencing member wellness journeys, backed by perks like free gym access and career growth paths.
Associates routinely use membership and scheduling software to manage profiles, appointments, and communications. This tech-savvy approach streamlines service delivery, ensuring members experience efficient and personalized support in a fast-moving club environment.
Given Maywood’s urban setting, proximity to public transit and manageable traffic patterns can ease daily commutes. Candidates often weigh these factors, especially for shifts during peak hours, to maintain punctuality and balance work-life commitments effectively.