NexlintoFront Desk Associate
Company : Crunch Fitness
Location : Northwood, OH, 43619
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Overview:
The Front Desk Associate is the first point of contact for members and guests, responsible for creating a welcoming and professional environment. This role supports daily front desk operations, assists with membership services, and ensures a positive experience for everyone entering the facility. Strong communication skills, organization, and a service-oriented attitude are essential in this fast-paced role.
Key Responsibilities:
- Greet members and guests in a friendly and professional manner
- Manage check-ins, registrations, and membership inquiries
- Answer phone calls and respond to questions about services and policies
- Process payments, update member accounts, and maintain accurate records
- Assist in resolving customer concerns or escalate issues as needed
- Keep the front desk and lobby area clean and organized
- Promote facility programs, services, and events
- Provide administrative support to management as needed
Qualifications:
- Strong customer service and communication skills
- Friendly, outgoing, and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer and administrative skills
- Reliable and team-oriented
- Previous front desk, retail, or customer service experience preferred
Work Environment:
Fast-paced, customer-focused setting that requires standing for extended periods and frequent interaction with members and staff.
Compensation & Benefits:
- Competitive hourly pay
- Flexible scheduling
- Employee membership or service benefits
- Opportunities for advancement
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Northwood, OH
Popular Searches for Front Desk Associate
Frequently Asked Questions
Front Desk Associates at Crunch Fitness in Northwood often experience high traffic during early mornings and evenings as members check in. Handling multiple tasks simultaneously is common, so being organized and calm helps manage this fast-paced environment effectively.
Northwood's fitness sector is growing, with steady demand for Front Desk Associates at facilities like Crunch Fitness. Job seekers can find competitive openings thanks to the area's active community and expanding gym memberships.
Proficiency with membership management software, basic payment processing tools, and phone systems is essential for Front Desk roles in Northwood. Demonstrating comfort with multitasking administrative tasks boosts your candidacy.
A Front Desk Associate's day involves greeting members, managing check-ins and registrations, answering inquiries about memberships, and maintaining a welcoming atmosphere. Supporting promotional events and handling payments are also key daily tasks.
Starting as a Front Desk Associate opens pathways to supervisory or administrative roles within gym management. Gaining experience in customer service and facility operations at Crunch Fitness can lead to opportunities like Front Desk Supervisor or Assistant Manager.
Crunch Fitness provides Front Desk Associates with flexible schedules, competitive hourly wages, and complimentary gym memberships. These perks support employee wellness and work-life balance, enhancing job satisfaction locally.
When concerns arise, Front Desk Associates are trained to listen actively, seek solutions within their authority, or escalate matters to management. This approach ensures members feel heard and issues are resolved promptly.
Front Desk Associates at Crunch Fitness in Northwood typically earn around $12 to $15 per hour, reflecting the local market and the role’s customer service demands. Pay may vary based on experience and shift timings.
Overnight Front Desk Associates face quieter periods but must remain vigilant for member safety and facility security. Handling administrative duties solo requires independence and strong problem-solving skills.
Success hinges on friendliness, clear communication, multitasking ability, and a service-oriented mindset. Being approachable while efficiently managing check-ins and memberships contributes to a positive gym experience.