NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Olmsted Falls, OH, 44138
Job Type : Full Time, Part Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
In Olmsted Falls, Spanish bilingualism can significantly boost your chances as a Retail Front Desk Associate. It enhances communication with a diverse customer base, aligning well with Driven Brands' commitment to excellent service. This skill often sets candidates apart in local hiring pools.
Driven Brands locations in Olmsted Falls often experience steady walk-in traffic, especially during peak hours. Retail Front Desk Associates should be ready to greet and assist multiple customers efficiently, balancing service speed with a friendly approach to maintain satisfaction.
Retail Front Desk Associates in Olmsted Falls usually earn between $14 and $18 per hour, depending on experience and qualifications. This range is competitive within Ohio’s retail sector, especially with added incentives like bonuses and same-day pay options at Driven Brands.
Strong verbal communication, basic computer literacy, and a positive attitude are key for thriving in Driven Brands’ retail front desk role. Multitasking and customer service focus help you manage inquiries and billing smoothly, even without prior industry experience.
Unlike general retail sales, Retail Front Desk roles at Driven Brands emphasize customer interaction through service coordination, estimate creation, and appointment handling. It blends administrative tasks with frontline engagement, requiring both customer service and organizational skills.
Driven Brands fosters advancement by providing paid training and promoting internally. Many leaders started in entry-level roles like Retail Front Desk Associate, so employees are encouraged to develop skills and take on higher responsibility within the company’s expanding auto glass services.
Olmsted Falls shows moderate demand for front desk associates with a preference for candidates who demonstrate strong customer service and bilingual skills. Hiring tends to focus on adaptability in fast-paced retail services, reflecting the region’s growing auto repair market.
Yes, Driven Brands accommodates both full-time and part-time schedules to suit diverse candidate needs. This flexibility supports work-life balance while ensuring coverage during busy periods, making it easier for associates to manage personal commitments alongside their retail duties.
Front desk specialists at Driven Brands regularly address questions about auto glass repair estimates, appointment availability, billing issues, and parts status. Handling these professionally requires clear communication and prompt follow-up to maintain high customer satisfaction.
Paid training at Driven Brands equips new Retail Front Desk Associates with essential skills within a few weeks, enabling them to confidently manage customer interactions and administrative tasks. This structured onboarding accelerates readiness and integration into the team.