NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Strongsville, OH, 44136
Job Type : Part Time, Full Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
Strongsville’s retail job market sees moderate turnover, making Retail Front Desk roles fairly accessible. Local demand for customer-focused associates remains steady due to the area's mix of retail outlets and service centers, helping Driven Brands attract candidates who thrive in dynamic, fast-paced environments.
While formal certifications aren’t mandatory for Retail Front Desk Associates in Strongsville, employers highly value bilingual abilities, especially Spanish, and strong communication skills. Basic computer literacy paired with a friendly attitude often distinguishes candidates in this competitive regional market.
Exceptional multitasking, clear communication, and a customer-first mindset set top retail front desk associates apart. Being adept at managing walk-ins, phone inquiries, and billing simultaneously ensures smooth operations and elevated customer satisfaction in fast-paced retail environments.
Entry-level associates often advance into supervisory or operations roles, especially within companies like Driven Brands that emphasize internal growth. Developing skills in customer service, administrative tasks, and retail operations can open doors to management tracks or specialized service positions.
Daily duties blend greeting customers, managing appointments, handling billing paperwork, and coordinating parts for mobile jobs. This role requires juggling client inquiries, maintaining accurate records, and supporting front office flow, all while projecting a welcoming and professional demeanor.
Driven Brands emphasizes paid training focused on communication and auto glass repair knowledge, ensuring associates provide knowledgeable and friendly service. Their culture encourages proactive problem-solving, making their Retail Front Desk team pivotal in delivering fast, reliable customer experiences.
Unlike typical retail roles, Driven Brands’ front desk associates must coordinate not only customer service but also parts logistics and mobile job confirmations. This blend of retail and operational duties requires adaptability and a proactive approach uncommon in standard storefront positions.
In Strongsville, hourly wages for Retail Front Desk Associates typically range from $12 to $17, depending on experience and skills. Driven Brands offers competitive pay within this bracket, complemented by bonuses and benefits, positioning their compensation well against regional retail roles.
Candidates lacking prior customer service or call center experience should focus on developing communication skills and basic computer proficiency. Embracing paid training and demonstrating a positive attitude significantly bridges gaps, preparing newcomers for the multitasking demands of this retail role.
Driven Brands fosters a supportive and growth-oriented culture where associates feel valued and encouraged to develop professionally. This environment enhances teamwork, motivating front desk staff to maintain high service standards while pursuing career advancement opportunities.