NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Brunswick, OH, 44212
Job Type : Part Time, Full Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
Brunswick's retail and service sectors show steady demand for front desk associates, particularly in auto service businesses like Driven Brands. Candidates with bilingual skills or prior customer interaction experience often have an advantage amid moderate local competition.
While formal certifications aren't mandatory, familiarity with auto glass repair terminology and customer service protocols boosts effectiveness. Driven Brands offers paid training, so local employers prioritize adaptability and communication skills over formal licenses.
This role is pivotal in coordinating customer interactions for auto glass repair, including generating estimates and managing service documentation, which differs from typical sales roles by melding administrative precision with frontline service.
Handling walk-ins, scheduling, answering calls, and billing requires juggling tasks seamlessly. Success hinges on clear verbal and written communication, ensuring customers receive timely updates and smooth service experiences.
Driven Brands emphasizes internal advancement, with many leaders originating from entry-level roles. Front desk associates can progress into management, operations, or specialist positions by leveraging on-the-job training and demonstrated customer service excellence.
Driven Brands fosters a fast-paced yet supportive setting focused on customer satisfaction. Associates benefit from paid training, consistent feedback, and a culture valuing positive attitudes, which enhances engagement and professional development.
Hourly wages typically range from $13 to $17 depending on experience and skills. Driven Brands offers competitive pay complemented by commissions, bonuses, and benefits, aligning with regional retail associate salary standards.
Spanish-speaking skills significantly improve communication with a diverse customer base, increasing hiring chances. Driven Brands values bilingual associates to enhance service quality and reach broader client demographics.
Yes, Driven Brands accommodates both full-time and part-time shifts. This flexibility benefits those balancing other commitments while gaining experience in customer-facing retail operations.
Driven Brands stands out for its paid training programs, career growth pathways, and same-day pay options. The company’s commitment to internal advancement and customer service excellence creates a unique work culture.