NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Bay Village, OH, 44140
Job Type : Part Time, Full Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
Bay Village sees steady demand for Retail Front Desk roles, especially in service-focused companies like Driven Brands. Local employers value customer service skills due to the community’s preference for personalized experiences, making the hiring competition moderate but favoring candidates with bilingual or multitasking abilities.
Compared to larger Ohio cities, Bay Village prioritizes a close-knit customer approach in retail front desk positions. Associates often handle both customer interaction and administrative duties, reflecting the local market’s blend of small-town friendliness with growing retail service needs.
Emphasize strong communication, multitasking, and basic computer proficiency. Experience handling customer inquiries and familiarity with billing or invoicing processes also stand out, especially since the role demands both front-line service and administrative support.
Many retail front desk associates leverage their customer service and operational experience to move into management or specialized administrative roles. Companies like Driven Brands often promote internally, offering paid training that supports upward mobility within retail and service departments.
Expect a dynamic day involving greeting customers, managing appointments, handling billing tasks, and coordinating parts orders. Fast-paced service environments require adaptability and a positive attitude to ensure smooth customer experiences from arrival through service completion.
Driven Brands provides paid training tailored to auto glass service operations, competitive hourly wages, and benefits like 401(k) matches and health options. Their culture supports career growth, encouraging associates to develop skills and advance within a well-established, customer-focused company.
At Driven Brands, front desk associates serve as the initial contact point, requiring professional, friendly communication both in-person and over the phone. Handling inquiries, scheduling, and follow-ups are core, emphasizing clarity and responsiveness for a seamless customer journey.
Retail Front Desk Associates in Bay Village typically earn between $14 and $18 per hour, influenced by experience and qualifications. Driven Brands offers competitive pay scales supplemented by possible bonuses or commissions, reflecting local market standards and role responsibilities.
While not mandatory, bilingual skills, especially Spanish, are considered a valuable asset in Bay Village’s diverse community. Being able to assist a wider customer base enhances service quality and can improve job prospects within retail and service-oriented roles.