NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Avon, OH, 44011
Job Type : Full Time, Part Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
Strong communication and multitasking abilities are key for a Retail Front Desk Associate in Avon, OH. Being customer-focused with basic computer skills, plus bilingual Spanish proficiency, can significantly improve your chances in this fast-paced retail environment.
Retail Front Desk roles emphasize direct customer interaction, handling inquiries, and administrative tasks, unlike backroom associates who focus on inventory and stock management. This front-facing position requires balancing service with clerical responsibilities in Avon’s retail settings.
Entry-level Retail Front Desk Associates often advance to supervisory or specialized customer service roles. At companies like Driven Brands, internal growth is common, with paid training laying groundwork for opportunities in retail operations and management.
At Driven Brands, front desk associates often manage quick turnarounds for auto glass repair queries, requiring patience and efficient communication. Handling appointment scheduling and billing inquiries under time pressure is a frequent challenge in this customer-first role.
Yes, Driven Brands provides comprehensive paid training covering customer communication, auto glass repair basics, and billing procedures. This support ensures new Retail Front Desk Associates in Avon, OH gain confidence and deliver professional service from day one.
Hourly rates for Retail Front Desk Associates in Avon typically range from $12 to $16, depending on experience. This compensation is competitive within Northeast Ohio retail markets, reflecting local cost of living and demand for skilled customer service staff.
Retail Front Desk roles in Avon see steady demand due to the area's active retail and service sectors. Local employers, including Driven Brands, often seek associates who can balance customer care with operational tasks, highlighting the role’s importance in regional job markets.
Given Avon’s suburban layout, many Retail Front Desk Associates commute by car, with ample parking available at retail centers. Public transit options are limited, so proximity to the workplace or carpooling are common practical considerations for daily travel.
Driven Brands’ Retail Front Desk Associates specialize in auto glass service coordination, blending retail customer service with automotive industry knowledge. This contrasts with general retail roles that focus mainly on merchandise sales and inventory.
Driven Brands offers full and part-time schedules, health benefits, 401(k) matching, paid time off, and same-day pay options. These perks aim to support Retail Front Desk Associates’ wellbeing and financial stability within the Avon community.