NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : North Olmsted, OH, 44070
Job Type : Full Time, Part Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
Recent Jobs
Jobseekers are also searching for
Popular Searches for Retail Front Desk Associate
Frequently Asked Questions
North Olmsted’s retail sector sees steady demand for front desk associates, though competition varies with seasonality. Candidates with bilingual skills or prior customer service experience tend to have an edge in securing roles at companies like Driven Brands, where friendly, professional interaction is valued.
While no formal certification is mandatory for retail front desk roles in North Olmsted, familiarity with customer service software and basic office administration is beneficial. Employers like Driven Brands appreciate candidates who quickly adapt through their paid training programs, especially if bilingual Spanish-English skills are present.
Retail Front Desk associates juggle greeting customers, managing appointments, and handling invoicing. They also coordinate parts verification and support management with inventory tasks, ensuring smooth customer flow—critical for fast-paced environments like auto glass service centers.
Strong verbal communication, multitasking under pressure, and basic computer proficiency are highly valued. Additionally, bilingualism, especially Spanish, significantly boosts employability in customer-facing roles within retail environments such as Driven Brands.
Yes, many professionals begin as front desk associates and move into supervisory or managerial roles. Driven Brands notably promotes internal growth, making this a solid starting point for those aiming to climb the ranks in retail service industries.
Driven Brands provides competitive hourly wages, paid training, and same-day pay options through approved programs. Their benefits package includes health, vision, dental insurance, and a 401(k) match, all tailored to support both full- and part-time employees.
Driven Brands fosters a customer-centric, fast-paced work culture emphasizing professional growth. Retail Front Desk associates experience a supportive environment where positive attitudes and efficiency are rewarded, aligning with the company’s commitment to service excellence.
Hourly wages for Retail Front Desk associates in North Olmsted generally range from $12 to $17, depending on experience and qualifications. Driven Brands offers competitive pay with potential commissions or bonuses, reflecting local market standards for retail service roles.
Searching job boards like Indeed or company career pages with keywords such as 'front desk associate North Olmsted' or 'retail store associate near me' helps uncover local opportunities. Networking and visiting local auto service centers can also reveal openings at firms like Driven Brands.
Previous call center experience is helpful but not mandatory. Driven Brands offers paid training to build necessary customer communication and billing skills, making it accessible for entry-level candidates eager to develop professionally in customer-facing roles.