Position Overview
The Shop Manager is responsible for leading daily shop operations, managing team performance, and delivering outstanding customer service. This role combines leadership, operations management, and hands-on vehicle service responsibilities. The Shop Manager ensures that all services meet company standards while maintaining a safe, efficient, and positive work environment. A successful Shop Manager motivates the team, oversees workflow, and ensures every customer leaves satisfied. Paid training is provided to ensure managers are confident in both leadership duties and light automotive service tasks.
Key Responsibilities:
Recruit, interview, onboard, and train crew members
Create employee schedules and submit payroll accurately
Manage inventory, including ordering products and conducting end-of-period counts
Monitor financial performance and control shop expenses
Conduct employee performance evaluations and provide coaching
Support team members with oil changes and light automotive services
Maintain shop cleanliness, safety, and operational standards
Ensure excellent customer service and resolve concerns professionally
Benefits and Opportunities:
Competitive salary with performance-based bonus opportunities
Paid training and career development programs
Free oil changes
Paid time off for eligible employees
Health, vision, and dental insurance
401(k) with company match
Strong advancement opportunities within the organization
Requirements and Qualifications:
Ability to lift up to 50 pounds
Ability to maneuver safely in and out of a shallow service pit
Capable of standing, walking, bending, and performing physical tasks for extended periods
Comfortable working in hot or cold conditions when necessary
Reliable transportation
Willingness to work early hours and extended shifts as needed
Basic computer skills
Strong leadership, communication, and customer service abilities
About the Company:
Take 5 Oil Change is a fast-growing automotive service brand known for its quick, customer-friendly oil change experience. With more than 35 years in the industry, Take 5 focuses on speed, safety, and convenience by allowing customers to stay in their vehicles during service. The company promotes a strong culture of teamwork, internal career growth, and hands-on training. A large percentage of leaders within the organization began in entry-level roles, demonstrating the company’s commitment to developing talent from within.
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Frequently Asked Questions
Managing an oil change shop in Plano involves not only guiding your team but also stepping in to assist with light automotive services. This dual role ensures smooth operations, boosts team morale, and maintains high customer satisfaction, all while adapting to local climate conditions and shop workflow.
Texas heat can impact both staff performance and equipment efficiency. Managers need to enforce safety protocols for working conditions, ensure hydration breaks, and maintain a clean, cool environment inside the shop to uphold productivity and employee well-being.
Effective communication, team motivation, and conflict resolution stand out as essential. Additionally, strong organizational skills help in managing schedules, payroll, and inventory, while customer service abilities ensure positive client experiences and repeat business.
Plano's growing suburban landscape fuels steady demand for skilled shop managers. Competition exists but is moderate, with employers like Driven Brands valuing candidates who bring both leadership savvy and mechanical knowledge, offering advancement opportunities.
Typically, shop managers in Plano earn between $45,000 and $55,000 annually, with performance bonuses available. This reflects local cost of living and industry standards for automotive service management roles.
Driven Brands emphasizes career growth from within, combining paid training and hands-on service experience. Managers here benefit from a supportive team culture and added perks like free oil changes, distinguishing it from other companies.
They look for proactive hiring, thorough training, and ongoing coaching to cultivate a skilled, motivated crew. Managers must also handle performance reviews and foster a positive workplace that aligns with Driven Brands’ customer-first philosophy.
While formal certifications aren’t always mandatory, familiarity with basic automotive service and computer literacy is highly regarded. Local employers appreciate candidates with leadership experience and strong communication abilities to manage diverse teams.
A manager’s day includes coordinating staff schedules, overseeing vehicle service quality, managing inventory, engaging with customers, and ensuring safety standards. Flexibility to tackle early shifts or extended hours is often necessary given the shop’s operational tempo.