NexlintoMember Services Associate
Company : Crunch Fitness
Location : Del Mar, CA, 92014
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are in need of a Member Services Associate who is approachable, enthusiastic, and prioritizes customer satisfaction as the main point of contact for our club. The Member Services Associate will excel in providing exceptional customer support, assisting with the front desk duties on a regular basis, and creating a welcoming atmosphere where all visitors feel appreciated and respected. This position is well-suited for those who appreciate interacting with others, excel in dynamic settings, and have a deep interest in fitness and building connections within a community.
Key Responsibilities:
- Offer a friendly welcome to both members and visitors to create a favorable initial reaction.
- Support individuals with registration, profile adjustments, and typical questions.
- Enhance the member's experience by showcasing the various club programs, amenities, and services available.
- Manage telephone conversations, emails, and face-to-face inquiries in a professional manner.
- Assist in boosting membership sales by offering details and arranging visits for interested individuals.
- Keep the reception area tidy, orderly, and present a professional appearance.
- Addressing member complaints in a timely manner and escalating any unresolved issues as needed.
- Adhere to the guidelines and regulations set forth by the company, as well as uphold customer service protocols.
- Collaborate with both management and colleagues to aid in the smooth running of club activities.
Qualifications:
- Proficient abilities in customer service and interpersonal communication.
- Maintaining an optimistic, dynamic, and polished demeanor.
- Skilled in effective communication and adept at resolving issues.
- Having the capacity to juggle multiple tasks simultaneously and operate effectively in a high-speed setting.
- Proficiency in fundamental computer operations and familiarity with scheduling or membership software is required.
- Availability to work during mornings, evenings, weekends, and holidays as required.
- Enthusiasm for physical health, overall well-being, and supporting others in achieving their goals.
Compensation & Benefits:
- Competitive hourly pay
- Incentives based on performance and opportunities for bonuses
- Eligible personnel can access various wellness advantages provided by the employer
- 401(k) qualification determined by length of service
- Enjoy a complimentary Crunch Fitness membership at no cost
- An enjoyable, dynamic, and collaborative work atmosphere
- The chance for professional advancement within a fast-growing organization
Why Join Us:
Working at Crunch Fitness as a Member Services Associate goes beyond typical front desk duties; it allows you to establish connections, motivate individuals, and advance within the fitness field. If you find fulfillment in assisting others, bringing optimism to your job, and collaborating with a united group, we invite you to become a part of the Crunch community.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Del Mar, CA
Popular Searches for Member Services Associate
Frequently Asked Questions
In Del Mar’s competitive fitness market, a Member Services Associate at Crunch Fitness plays a crucial role by fostering positive first impressions, swiftly addressing member inquiries, and promoting club programs, which collectively enhance member loyalty and reduce churn in this community-focused environment.
Effective communication paired with multitasking abilities, a polished and upbeat demeanor, and proficiency with membership software are key skills. These enable Member Services Associates to manage high call volumes, member registrations, and problem resolution efficiently at Crunch Fitness.
Daily tasks include welcoming members, troubleshooting account issues, managing front desk operations, coordinating membership visits, and maintaining a professional space — all essential to ensure a seamless and positive experience for fitness club patrons.
Del Mar’s affluent and health-conscious community drives higher expectations for personalized service and fitness knowledge. This location demands associates who can connect authentically with members and navigate a market with competitive wellness offerings.
While no strict certifications are mandated, familiarity with California’s consumer protection laws and fitness facility standards benefits associates. Additionally, knowledge of local health guidelines enhances compliance and member trust at Crunch Fitness.
Crunch Fitness offers advancement opportunities by encouraging ongoing training, performance-based incentives, and leadership development programs, enabling Member Services Associates to transition into supervisory or specialized roles within the evolving fitness industry.
Apart from competitive pay, Crunch Fitness grants complimentary memberships, fosters a lively team culture, and values member engagement, making this role particularly rewarding for those passionate about health and community connection.
Member Services Associates in Del Mar typically earn between $15 to $20 hourly, reflecting the city’s higher living costs and Crunch Fitness’s competitive compensation structure that includes performance bonuses and wellness benefits.
Candidates can expect dynamic interactions involving welcoming new members, resolving account concerns, promoting club features, and maintaining a courteous atmosphere that supports members’ fitness journeys and overall satisfaction.
Yes, associates must be adaptable to varied schedules, including mornings, evenings, weekends, and holidays, to align with club hours and member peak times, ensuring consistent service availability.