NexlintoMember Services Associate
Company : Crunch Fitness
Location : West Covina, CA, 91791
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are in need of a Member Services Associate who is approachable, enthusiastic, and prioritizes customer satisfaction as the main point of contact for our club. The Member Services Associate will excel in providing exceptional customer support, assisting with the front desk duties on a regular basis, and creating a welcoming atmosphere where all visitors feel appreciated and respected. This position is well-suited for those who appreciate interacting with others, excel in dynamic settings, and have a deep interest in fitness and building connections within a community.
Key Responsibilities:
- Offer a friendly welcome to both members and visitors to create a favorable initial reaction.
- Support individuals with registration, profile adjustments, and typical questions.
- Enhance the member's experience by showcasing the various club programs, amenities, and services available.
- Manage telephone conversations, emails, and face-to-face inquiries in a professional manner.
- Assist in boosting membership sales by offering details and arranging visits for interested individuals.
- Keep the reception area tidy, orderly, and present a professional appearance.
- Addressing member complaints in a timely manner and escalating any unresolved issues as needed.
- Adhere to the guidelines and regulations set forth by the company, as well as uphold customer service protocols.
- Collaborate with both management and colleagues to aid in the smooth running of club activities.
Qualifications:
- Proficient abilities in customer service and interpersonal communication.
- Maintaining an optimistic, dynamic, and polished demeanor.
- Skilled in effective communication and adept at resolving issues.
- Having the capacity to juggle multiple tasks simultaneously and operate effectively in a high-speed setting.
- Proficiency in fundamental computer operations and familiarity with scheduling or membership software is required.
- Availability to work during mornings, evenings, weekends, and holidays as required.
- Enthusiasm for physical health, overall well-being, and supporting others in achieving their goals.
Compensation & Benefits:
- Competitive hourly pay
- Incentives based on performance and opportunities for bonuses
- Eligible personnel can access various wellness advantages provided by the employer
- 401(k) qualification determined by length of service
- Enjoy a complimentary Crunch Fitness membership at no cost
- An enjoyable, dynamic, and collaborative work atmosphere
- The chance for professional advancement within a fast-growing organization
Why Join Us:
Working at Crunch Fitness as a Member Services Associate goes beyond typical front desk duties; it allows you to establish connections, motivate individuals, and advance within the fitness field. If you find fulfillment in assisting others, bringing optimism to your job, and collaborating with a united group, we invite you to become a part of the Crunch community.
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Frequently Asked Questions
West Covina's fitness industry sees moderate demand for Member Services associates, with several gyms and wellness centers hiring regularly. Competition can be steady, so showcasing strong interpersonal skills and local fitness knowledge can give candidates an edge in this area.
Employers in West Covina typically value customer service expertise and computer literacy for membership management software. While formal certifications aren't mandatory, familiarity with fitness industry tools and first aid training can enhance your candidacy.
Strong communication, multitasking ability, and enthusiasm for fitness are essential. Employers expect candidates to handle inquiries professionally, manage scheduling software efficiently, and maintain a positive attitude that fosters community engagement.
Typical duties include greeting members, addressing questions, managing registrations, scheduling appointments, handling complaints tactfully, and maintaining a clean front desk area to ensure a welcoming atmosphere.
Starting as a Member Services Associate, individuals can advance to supervisory roles like Associate Service Manager or specialty positions such as Membership Service Coordinator, leveraging experience to move into managerial or operational roles.
Crunch Fitness provides a dynamic work environment, competitive hourly pay with performance bonuses, and complimentary gym membership, fostering both professional growth and personal wellness within its community culture.
At Crunch Fitness, this role is pivotal in creating positive first impressions, guiding members through services, and collaborating with management to ensure smooth club operations, directly impacting member satisfaction and retention.
Member Services Associates in West Covina typically earn between $15 to $19 per hour, reflecting local market conditions and experience level. Additional bonuses and benefits like free gym access further enhance overall compensation.
Member Services Associates primarily handle front desk interactions and basic member support, while Member Service Coordinators often manage more complex membership processes, coordinate events, and assist with administrative tasks.
Yes, to meet member needs during peak hours, many fitness clubs in West Covina schedule Member Services staff for flexible shifts, including evenings, weekends, and holidays, requiring adaptability from employees.