Job Description
The Auto Glass Technician is responsible for delivering high-quality auto glass repair, replacement, and calibration services while providing an exceptional customer experience. This role offers the opportunity to work in shop locations, airport rental facilities, or as a mobile technician. The Auto Glass Technician plays a critical role in ensuring vehicle safety, accuracy of installations, and customer satisfaction. This position is ideal for skilled, detail-oriented professionals who thrive in a fast-paced, customer-focused environment and are motivated to grow their careers.
Key Responsibilities:
Install and replace windshields and other automotive glass in shop or mobile settings
Repair chips, cracks, and other types of glass damage
Calibrate vehicle electronics, including ADAS, lane departure warning, and forward collision alert systems
Interact with customers to explain services and ensure satisfaction
Process payments for mobile service customers
Maintain a professional appearance and positive, service-oriented attitude
Provide world-class customer service to customers and vendors
Follow safety standards, technical specifications, and quality guidelines
Maintain tools, equipment, and work areas in safe working condition
Benefits and Growth Opportunities:
Uncapped income potential with per-vehicle bonus opportunities
Comprehensive benefits package including health, dental, vision, life insurance, parental leave, paid time off, and holidays
401(k) with company match
Same-day pay options through approved programs
Values-driven culture emphasizing integrity, professionalism, excellence, and teamwork
State-of-the-art facilities and strong working conditions
Fast-track career advancement opportunities through structured growth programs
Requirements and Qualifications:
Minimum of 1 year of automotive glass installation experience
Valid driver’s license and ability to pass a motor vehicle record check
Proficiency working with various types of automotive glass
Strong knowledge of tools, equipment, and techniques used in glass repair and replacement
Ability to read and interpret technical instructions and specifications
Strong critical thinking and problem-solving skills
Must meet minimum age requirements as applicable
Comfortable with physical demands of the role
Physical Requirements:
Ability to lift up to 50 pounds
Ability to maneuver safely around vehicles during installations
Capability to stand, walk, bend, stoop, twist, and perform repetitive motions for extended periods
Willingness to work in hot or cold weather conditions when required
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. Known for its commitment to customer satisfaction and service excellence, the company continues to grow rapidly while investing in its people. Many leaders within the organization began their careers as Auto Glass Technicians, reflecting a strong commitment to internal advancement, training, and long-term career development.
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Frequently Asked Questions
Westfield, IN features a growing demand for skilled automotive glass installation technicians due to expanding vehicle ownership and rental hubs nearby. While competition exists, experienced professionals with calibration skills in ADAS systems often stand out, benefiting from a steady stream of job openings and opportunities for career growth in the region.
Employers in Westfield commonly expect a valid driver's license and clean motor vehicle record. While formal certifications like Auto Glass Safety Council (AGSC) are valued, hands-on experience with windshield installation and electronic calibration is often prioritized, reflecting the practical skill focus in Indiana’s automotive service market.
Mastery in precision glass replacement, capability in electronic calibration (e.g., ADAS), and customer communication excellence are critical. Additionally, problem-solving on unique vehicle models and maintaining safety standards form the cornerstone for career progression in automotive glass installation.
Daily tasks include removing damaged windshields, installing new glass components, repairing minor chips, and calibrating safety systems. Technicians also manage customer interactions, ensure vehicle safety compliance, and maintain workspaces, balancing technical skill with quality service delivery.
Driven Brands emphasizes a values-driven culture with integrity and teamwork, offering state-of-the-art facilities and fast-track career paths. Their focus on same-day pay and structured growth programs creates a supportive environment rarely matched in the auto glass sector.
Technicians at Driven Brands enjoy uncapped income potential via per-vehicle bonuses, comprehensive health benefits, 401(k) with company match, and paid time off. Such a package combined with a professional atmosphere fosters long-term retention and career development unlike many competitors.
Technicians in Westfield typically earn between $40,000 and $55,000 annually, influenced by experience and skill level. Bonus programs and same-day pay options at companies like Driven Brands can significantly enhance total compensation, reflecting the role’s technical demands and local market rates.
The title underscores specialized skills in installing and repairing automotive glass, including precise calibration of advanced vehicle safety electronics. It signals a role combining manual dexterity with technical knowledge essential for vehicle safety and customer satisfaction.
Experienced technicians demonstrate proficiency in complex repairs, electronic calibrations for ADAS, and customer service finesse. Their ability to troubleshoot diverse vehicle models and maintain high-quality standards sets them apart from beginners focused primarily on basic glass replacement.
Westfield’s proximity to airport rental services and suburban clientele shapes a varied workload, including mobile installations and shop-based repairs. Seasonal weather changes also require adaptability to outdoor conditions, influencing scheduling and safety protocols.