Position Overview
The Shop Manager is responsible for leading daily shop operations, managing team performance, and delivering outstanding customer service. This role combines leadership, operations management, and hands-on vehicle service responsibilities. The Shop Manager ensures that all services meet company standards while maintaining a safe, efficient, and positive work environment. A successful Shop Manager motivates the team, oversees workflow, and ensures every customer leaves satisfied. Paid training is provided to ensure managers are confident in both leadership duties and light automotive service tasks.
Key Responsibilities:
Recruit, interview, onboard, and train crew members
Create employee schedules and submit payroll accurately
Manage inventory, including ordering products and conducting end-of-period counts
Monitor financial performance and control shop expenses
Conduct employee performance evaluations and provide coaching
Support team members with oil changes and light automotive services
Maintain shop cleanliness, safety, and operational standards
Ensure excellent customer service and resolve concerns professionally
Benefits and Opportunities:
Competitive salary with performance-based bonus opportunities
Paid training and career development programs
Free oil changes
Paid time off for eligible employees
Health, vision, and dental insurance
401(k) with company match
Strong advancement opportunities within the organization
Requirements and Qualifications:
Ability to lift up to 50 pounds
Ability to maneuver safely in and out of a shallow service pit
Capable of standing, walking, bending, and performing physical tasks for extended periods
Comfortable working in hot or cold conditions when necessary
Reliable transportation
Willingness to work early hours and extended shifts as needed
Basic computer skills
Strong leadership, communication, and customer service abilities
About the Company:
Take 5 Oil Change is a fast-growing automotive service brand known for its quick, customer-friendly oil change experience. With more than 35 years in the industry, Take 5 focuses on speed, safety, and convenience by allowing customers to stay in their vehicles during service. The company promotes a strong culture of teamwork, internal career growth, and hands-on training. A large percentage of leaders within the organization began in entry-level roles, demonstrating the company’s commitment to developing talent from within.
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Frequently Asked Questions
Jacksonville's oil change industry balances a fast-paced environment with a growing automotive market. Managers here often juggle higher customer volume during peak hours compared to smaller towns, while also navigating local regulations and climate challenges that can affect shop operations and employee schedules.
While formal certifications aren't always mandatory, possessing basic automotive service knowledge and leadership credentials can boost job prospects locally. Jacksonville employers often value candidates familiar with regional safety standards and those demonstrating skills in inventory and team management within automotive settings.
Beyond overseeing oil change services, shop managers coordinate employee schedules, manage inventory orders, handle payroll submissions, monitor financial health, and ensure the workspace meets cleanliness and safety benchmarks—all critical to maintaining smooth shop operations.
Strong leadership, communication, and organizational abilities stand out, especially when paired with a willingness to learn basic vehicle service tasks. Being adept at resolving customer concerns and managing workflow efficiently often outweighs deep technical expertise at the management level.
This role often serves as a launching pad into broader automotive service management, regional operations leadership, or corporate roles within automotive service chains. Hands-on training and internal promotion culture at companies like Driven Brands foster upward mobility for ambitious managers.
Driven Brands invests in paid training programs and career advancement options, encouraging managers to enhance leadership and technical skills. Jacksonville managers benefit from a culture emphasizing teamwork, mentorship, and clear pathways to higher roles within the company's growing network.
Driven Brands prioritizes a fast, customer-centered service experience combined with a collaborative team atmosphere. Managers here lead by example, fostering a positive environment where safety, efficiency, and employee growth are integral to daily operations.
Oil Change Shop managers in Jacksonville generally earn between $45,000 and $58,000 annually, with opportunities for performance bonuses. This range reflects local market demand, experience level, and the operational scope at locations like Driven Brands.
The Jacksonville market shows steady demand for skilled shop managers due to growing vehicle ownership and service needs. While competition exists, candidates with leadership experience and willingness to engage in both managerial and light technical tasks have an advantage.
Yes, managers are expected to support the team with light automotive tasks like oil changes, blending leadership with practical involvement. This hands-on aspect ensures quality control and helps maintain efficient workflow in Driven Brands' shops.