NexlintoMember Services Representative
Company : Crunch Fitness
Location : East Greenbush, NY, 12061
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in East Greenbush, Member Services Representatives experience a dynamic front desk environment, especially during mornings and early evenings when member check-ins surge. Handling inquiries, managing memberships, and promoting club programs are key tasks, requiring multitasking and a friendly approach during busy intervals.
Success in this role hinges on energetic communication, genuine passion for wellness, and adept problem-solving skills. Being personable and maintaining professionalism while juggling fast-paced interactions enhances member satisfaction and supports the club’s community-oriented atmosphere.
Many begin as Member Services Representatives before progressing to coordinator or managerial positions within club operations. Developing strong interpersonal abilities and a deep understanding of membership services can open doors to leadership roles or specialized functions like membership sales or member care management.
East Greenbush’s fitness market shows steady demand for customer-focused roles, but competition can be notable due to the area's growing wellness scene. Candidates demonstrating a passion for fitness and customer service often stand out and enjoy favorable hiring prospects within local clubs like Crunch Fitness.
Hourly pay for this role in East Greenbush generally ranges from $14 to $18, depending on experience and shift flexibility. Crunch Fitness complements this with performance bonuses and benefits, making it a competitive choice for those seeking entry-level fitness service positions.
Crunch Fitness offers free gym memberships, a lively team culture, and opportunities for growth, fostering a supportive environment. Their incentives and health benefits encourage retention, making the company a rewarding workplace for those invested in fitness and community engagement.
Crunch Fitness emphasizes a vibrant, team-oriented environment where representatives are encouraged to inspire members and actively participate in club promotions. This approach blends customer service with fitness advocacy, offering a more engaging and growth-focused experience than traditional front desk roles.
East Greenbush’s suburban layout typically allows manageable commutes with less traffic congestion compared to urban centers. However, flexibility for evenings and weekends remains essential due to club hours, and local transit options may influence punctuality and shift planning.
Effective communication, multitasking under pressure, and a genuine enthusiasm for health and wellness are vital. Familiarity with scheduling software and adaptability to varied shifts reflect the local market’s expectations for delivering seamless member experiences.
The close-knit nature of East Greenbush means representatives often act as community ambassadors, fostering relationships beyond transactions. Success involves balancing professionalism with local friendliness, creating an inviting atmosphere that resonates with residents’ preferences for personalized service.