NexlintoMember Services Representative
Company : Crunch Fitness
Location : Harrisburg, PA, 17101
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Harrisburg's fitness and wellness sector shows steady demand for member services representatives, especially with expanding brands like Crunch Fitness. Local gyms prioritize energetic customer support roles, making it a favorable job market for candidates skilled in member engagement and front desk operations.
In Harrisburg, roles blending customer service with fitness passion, such as member services representative positions, attract many applicants. However, employers value interpersonal skills and flexibility highly, so candidates who demonstrate enthusiasm for wellness and adaptability often stand out amid the competition.
Excelling as a Member Services Representative requires a blend of strong communication, multitasking capabilities, and a genuine passion for fitness. Proficiency in membership software, conflict resolution, and creating welcoming atmospheres are essential to thrive in dynamic, customer-oriented environments.
Starting as a Member Services Representative opens pathways into management, sales, or specialized customer experience roles within the fitness industry. Gaining expertise in membership coordination and client engagement often leads to supervisory positions or expanded responsibilities in club operations.
Daily tasks involve warmly greeting members, managing check-ins, answering queries, promoting club services, and maintaining front desk organization. The role demands balancing administrative duties with interpersonal interactions to ensure members feel valued and supported.
Crunch Fitness offers its representatives competitive hourly wages, performance bonuses, health benefits, and a free gym membership. This combination fosters a vibrant work environment where employees can immerse themselves in fitness culture while advancing their careers.
The company emphasizes career development through hands-on training and opportunities within its expanding network. Crunch Fitness encourages representatives to cultivate leadership skills and deepen customer service expertise, making it a nurturing ground for fitness industry professionals.
Based on local market data, Member Services Representatives in Harrisburg typically earn between $13 and $16 per hour. Crunch Fitness offers competitive pay within this range, often supplemented by performance incentives that reward quality member engagement.
While no mandatory certifications exist, having customer service training or fitness-related credentials enhances a candidate’s appeal. Employers in Harrisburg value demonstrated communication skills and a proactive attitude, which can be bolstered through relevant courses or workshops.