NexlintoMember Services Representative
Company : Crunch Fitness
Location : Williston, VT, 05495
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Williston's growing fitness market, including Crunch Fitness, sees steady demand for Member Services Representatives. While the town is smaller, local gyms often seek energetic front desk staff to enhance member experiences, so job availability is consistent but competitive within this niche.
In Williston, fitness centers like Crunch often require flexible shifts, including mornings, evenings, weekends, and holidays, to accommodate members’ varying schedules. This flexibility supports the community's active lifestyle but means reps need adaptability to meet operational needs.
Strong interpersonal skills combined with problem-solving abilities are crucial. Candidates who thrive balancing multiple inquiries and promoting membership benefits stand out. Basic tech proficiency and a passion for fitness culture also elevate a Member Services Representative’s candidacy significantly.
Developing excellent communication, conflict resolution, and multitasking skills is vital. Familiarity with membership management software and sales support techniques can open pathways toward supervisory roles or specialized fitness client service careers.
Daily tasks include greeting members, managing check-ins, responding to inquiries, and promoting club programs. This role demands a balance of customer interaction and administrative duties, maintaining a welcoming atmosphere while supporting efficient front desk operations.
Crunch Fitness fosters an energetic, team-oriented environment where reps engage with members passionately. The culture emphasizes community building and career growth, encouraging representatives to contribute positively while developing professional skills in fitness hospitality.
Crunch Fitness offers performance-based incentives and free memberships, creating unique motivation for employees. Their energetic brand pushes reps to be proactive community ambassadors, blending customer service with fitness enthusiasm more than typical front desk positions.
Hourly pay usually ranges from $13 to $18 in Williston for this position, reflecting local living costs and fitness industry standards. Crunch Fitness also provides bonuses and benefits, making the overall compensation competitive for entry-level customer service roles.
While not mandatory, having a genuine interest in fitness enhances member interactions and program promotion. Candidates passionate about wellness tend to connect better with club members, enriching the customer experience and boosting personal job satisfaction.
Yes, Crunch Fitness supports career growth, with paths toward supervisory or management roles. Demonstrating strong customer service skills and contributing to club success can lead to promotions, especially in this expanding fitness brand.