NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bellevue, WA, 98009
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Bellevue's growing fitness industry has increased demand for Member Services Representatives, especially in popular gyms like Crunch Fitness. Candidates with strong interpersonal skills and local knowledge often stand out, as clubs emphasize exceptional member experience to retain a health-conscious community.
Most employees at Crunch Fitness in Bellevue experience commute times ranging from 15 to 30 minutes, depending on traffic. Bellevue's well-connected transport and proximity to Seattle make it convenient for those living nearby, but flexibility in scheduling can help manage peak-hour travel.
Applicants should emphasize strong communication, multitasking in busy environments, and problem-solving abilities. Demonstrating friendliness and enthusiasm for fitness also resonates well, as these qualities align with the role's focus on member engagement and support.
Starting in this customer-facing role can lead to opportunities in membership sales, team leadership, or club management. Gaining experience in member relations and understanding fitness operations helps build a foundation for growth within the health and wellness sector.
Daily tasks include greeting members, managing check-ins, assisting with account updates, and promoting club amenities. Handling inquiries via phone and in person and maintaining an organized front desk environment are also key to delivering seamless member service.
Crunch Fitness emphasizes a vibrant, team-oriented culture paired with performance incentives and free memberships, fostering employee engagement beyond standard duties. This contrasts with other gyms that may prioritize rigid front desk functions without the same growth or wellness perks.
Fast-paced club operations and diverse member needs require adaptability and quick problem resolution. Balancing administrative tasks with personal interactions demands energy and professionalism, especially during peak hours or special promotions.
Member Services Representatives in Bellevue typically earn between $15 to $19 per hour, with Crunch Fitness offering competitive wages plus performance bonuses. This range reflects the region’s cost of living and the role’s customer service intensity within the fitness industry.
Yes, Crunch Fitness supports career growth by providing pathways into management and specialized fitness roles. Employees demonstrating leadership and sales skills often find advancement potential in this expanding brand.
While not always mandatory, certifications in customer service, basic fitness knowledge, or CPR can improve a candidate's appeal. Bellevue employers value tech-savviness for membership software and a genuine passion for wellness.