NexlintoMember Services Representative
Company : Crunch Fitness
Location : Beach Haven, PA, 18601
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant, team-driven environment where Member Services Representatives not only manage front desk duties but also actively engage members with fitness programs. In Beach Haven, this role blends community passion with fitness enthusiasm, offering a unique culture that’s more interactive compared to typical customer service jobs.
Starting as a Member Services Representative at Crunch Fitness opens doors to advancing within the fitness industry, including roles in membership management, sales leadership, or club operations. The company’s growth focus means motivated individuals can climb quickly, leveraging their customer service experience toward management or specialized wellness positions.
Strong interpersonal communication, multitasking under busy conditions, and a genuine enthusiasm for fitness stand out as essential. Locally, familiarity with community preferences and basic tech skills for membership systems further enhance effectiveness in this fast-paced role.
Beach Haven shows a steady demand for customer-focused roles like Member Services Representatives due to growing fitness interest. While the local job market is moderately competitive, candidates with a fitness background and customer service expertise tend to have an edge.
Typical hourly wages for Member Services Representatives in Beach Haven range from $13 to $17, depending on experience and company incentives. Crunch Fitness offers competitive pay combined with performance bonuses, aligning with regional standards for customer service positions in the fitness sector.
At Crunch Fitness, Member Services Representatives serve as the frontline ambassadors, actively promoting club benefits and fostering welcoming atmospheres. Their role is pivotal in member retention, blending customer service with fitness enthusiasm to enhance the club’s community feel.
Crunch Fitness invests in its team by offering mentorship, performance incentives, and clear pathways to managerial roles. Representatives gain hands-on experience with membership systems and sales, preparing them for expanded responsibilities within the company’s expanding footprint.
Daily tasks include warmly greeting members, managing check-ins, handling inquiries via phone and in person, and promoting club services. The pace is swift, requiring multitasking and problem-solving to maintain smooth front desk operations and an inviting member environment.
While no specific certifications are mandated, having CPR or fitness-related credentials can boost employability. Employers in Beach Haven appreciate candidates who demonstrate both customer service excellence and a commitment to wellness, reflecting community health values.
Yes, the role typically involves varied shifts including mornings, evenings, weekends, and holidays to match club hours. Crunch Fitness strives to accommodate employee availability, balancing member needs with staff work-life preferences.