NexlintoMember Services Representative
Company : Crunch Fitness
Location : Poughkeepsie, NY, 12601
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Success in this role often hinges on a blend of positivity, strong communication, and a genuine enthusiasm for fitness. Candidates who thrive are energetic, approachable, and able to multitask efficiently while maintaining a warm, professional demeanor that resonates with club members.
Morning shifts often involve preparing the front desk and greeting early members, while afternoons focus on handling membership inquiries and scheduling tours. Evenings and weekends require managing a higher volume of guest interactions, balancing administrative tasks with active member engagement.
Building strong interpersonal skills, mastering membership systems, and gaining sales experience can open doors to supervisory or managerial positions. Demonstrating leadership in customer service and a deep understanding of club offerings also plays a critical role in career progression.
Navigating peak hours with diverse member needs requires adaptability. Local factors like seasonal fluctuations in gym attendance and regional preferences for fitness programs can affect daily responsibilities. Also, balancing work during holidays and weekends is common in this community-focused role.
The area shows steady demand for customer-focused roles in fitness centers, with moderate competition due to a mix of local candidates and nearby commuters. Applicants with prior service experience and a passion for wellness tend to have an edge during recruitment.
Crunch Fitness stands out by providing a free membership, performance bonuses, and a vibrant team culture, fostering both professional growth and personal wellness. This combination often appeals to those seeking a dynamic workplace within the fitness industry.
Representatives embody the energetic and inclusive spirit of Crunch by creating welcoming environments and promoting club programs. The role emphasizes teamwork and positivity, aligning with Crunch’s mission to inspire and support community wellness.
Hourly pay for these roles in Poughkeepsie generally falls between $13 and $17, with Crunch Fitness offering competitive rates coupled with performance-based incentives. This blend helps motivate employees while reflecting local market standards.
If you enjoy engaging with people, handling multiple tasks simultaneously, and have a knack for problem-solving under pressure, this role could be a great fit. A genuine passion for wellness and customer care also enhances job satisfaction.
Familiarity with membership management platforms and scheduling tools is valuable, as they streamline check-ins and appointment bookings. Crunch Fitness typically trains new hires on their specific systems, but basic computer literacy expedites onboarding.