NexlintoMember Services Representative
Company : Crunch Fitness
Location : Los Gatos, CA, 95030
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Los Gatos, CA has a moderately competitive job market for Member Services Representatives, especially within fitness centers like Crunch Fitness. The area's growing wellness culture fuels demand, but candidates with strong customer service skills and flexible schedules tend to stand out during recruitment.
Crunch Fitness emphasizes an energetic and team-oriented environment, where positivity and passion for fitness are key. In Los Gatos, this translates into a community-driven atmosphere where Member Services Representatives play a vital role in enhancing member engagement and fostering a welcoming club vibe.
Top candidates often showcase excellent interpersonal communication, multitasking ability, and a genuine enthusiasm for fitness and wellness. Proficiency with scheduling systems and adaptability to fast-paced settings are also crucial skills that employers prioritize for Member Services Representatives.
In fitness clubs, these representatives juggle greeting members, managing check-ins, addressing inquiries, and promoting club programs. Their role demands balancing customer care with operational tasks, making flexibility and a proactive attitude essential for success.
Beginning in this role often opens doors to supervisory positions, membership sales management, or broader customer relations roles within the fitness industry. Building strong member rapport and operational know-how can accelerate advancement opportunities.
Employees enjoy competitive hourly wages, performance bonuses, health benefits for eligible staff, and a 401(k) plan after tenure. Additionally, a free Crunch Fitness membership and a lively team culture support both personal wellness and professional growth.
Crunch Fitness places a strong emphasis on community engagement and energy, expecting representatives not just to manage tasks but to inspire members. This role blends customer service with active promotion of wellness programs, creating a dynamic experience unmatched by typical front desk jobs.
Member Services Representatives in Los Gatos typically earn between $15 and $20 per hour, depending on experience and performance. Crunch Fitness supplements pay with incentives and benefits, making the overall compensation competitive within the local fitness sector.
Crunch Fitness provides structured training, access to scheduling systems, and a collaborative team environment to streamline member interactions. This support empowers representatives to handle inquiries efficiently while maintaining a welcoming atmosphere at the front desk.
Crunch Fitness values upbeat communication, problem-solving aptitude, and the ability to multitask seamlessly. Representatives who can connect authentically with members and adapt quickly to changing situations typically thrive in this role.