NexlintoMember Services Representative
Company : Crunch Fitness
Location : Fremont, CA, 94555
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Excelling as a Member Services Representative in fitness demands top-notch communication, quick problem-solving, and a genuine passion for wellness. Mastery of scheduling software and multitasking during busy hours also sets candidates apart in customer-focused environments like Crunch Fitness.
A typical day involves greeting members, managing check-ins, handling inquiries via phone or email, and promoting club amenities. Balancing administrative tasks with personable member interactions ensures smooth front desk operations and a welcoming atmosphere at the fitness club.
Starting in member services opens doors to supervisory roles, membership sales, or even management positions such as Member Services Manager. Gaining experience in customer engagement and operational support at Crunch Fitness can accelerate advancement within the health and wellness sector.
Beyond competitive hourly pay, employees enjoy free Crunch Fitness memberships, performance bonuses, and health benefits. The energetic culture in Fremont fosters teamwork and career development, making it an appealing workplace for fitness enthusiasts.
Yes, flexibility is essential since the role supports club operations during mornings, evenings, weekends, and holidays. This ensures members always receive excellent service regardless of the day, reflecting Crunch Fitness's commitment to community engagement.
In Fremont, Member Services Representatives typically earn between $16 to $22 per hour. Crunch Fitness offers competitive hourly wages supplemented by performance incentives, aligning with local market standards for customer service roles in fitness centers.
Crunch Fitness equips representatives with clear protocols for resolving concerns promptly and escalating issues when necessary. Training focuses on maintaining professionalism and empathy, essential for fostering positive experiences even during difficult situations.
Crunch Fitness emphasizes a vibrant, team-oriented environment with growth opportunities and a strong focus on member relationships. Employees benefit from a dynamic workplace culture paired with resources like free gym access, setting it apart locally.
While prior fitness industry experience is advantageous, Crunch Fitness prioritizes customer service skills, enthusiasm, and adaptability. Passion for wellness is key, but comprehensive training is provided to familiarize new hires with club programs and operations.
Fremont's growing fitness market results in moderate competition for front desk roles. Candidates showcasing strong interpersonal skills and flexibility often have an edge, as local clubs like Crunch Fitness seek personable team players to enhance member satisfaction.