NexlintoMember Services Representative
Company : Crunch Fitness
Location : Burlington, VT, 05401
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Burlington promotes a vibrant, team-oriented atmosphere where Member Services Representatives not only manage front desk duties but also actively engage with the fitness community. This local culture emphasizes member relationships and wellness passion, which may contrast with more transactional roles outside this region.
Given Burlington's active lifestyle community and Crunch Fitness's fast-paced environment, reps often juggle multiple member needs simultaneously. Handling diverse inquiries while maintaining energy during peak hours requires excellent multitasking and communication skills tailored to local member expectations.
Key abilities include upbeat interpersonal communication, problem-solving on the spot, and familiarity with membership systems. A genuine passion for health and wellness helps foster connection with members, making service more authentic and impactful in such fitness-centric environments.
Entry-level reps can progress to supervisory or management roles within member services or expand into sales and fitness program coordination. Crunch Fitness's growth offers room for employees to develop leadership skills while deepening industry expertise in member engagement.
While all focus on customer interaction, Member Services Representatives at fitness clubs often blend administrative tasks with community building. Unlike general customer service, there's a stronger emphasis on promoting wellness programs and nurturing long-term member relationships.
Employees enjoy competitive hourly wages plus performance bonuses, health benefits eligibility, and a free Crunch Fitness membership. These incentives support both financial wellbeing and personal fitness goals, enhancing job satisfaction in this health-oriented workplace.
Yes, reps should expect to adjust schedules for early mornings, evenings, weekends, or holidays to accommodate member attendance spikes during local events and popular fitness class times, ensuring seamless service aligned with Burlington’s active lifestyle.
Hourly wages typically range around $13 to $17, reflecting Burlington's moderate living costs. Crunch Fitness supplements pay with bonuses and benefits, making the total compensation competitive for front desk roles in this city’s fitness sector.
Crunch Fitness emphasizes dynamic interaction with an active membership base, requiring reps to combine hospitality with fitness knowledge. This unique blend sharpens communication, problem-solving, and sales skills more intensely than many traditional community service roles.
Typical days involve warmly greeting members, managing check-ins, addressing inquiries, promoting club amenities, and maintaining a professional front desk. The fast-paced setting requires multitasking while fostering a welcoming atmosphere that aligns with Crunch’s energetic brand.