NexlintoMember Services Representative
Company : Crunch Fitness
Location : Northwood, OH, 43619
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Northwood's fitness and wellness market shows a moderate demand for Member Services Representatives, especially with growing health-conscious communities. Candidates with strong interpersonal skills and flexibility tend to stand out, as local clubs seek energetic staff to maintain member engagement and satisfaction.
While formal certifications aren’t mandatory, having credentials in customer service, fitness fundamentals, or CPR can enhance your profile in Northwood. Employers like Crunch Fitness appreciate candidates showing commitment to wellness and safety standards alongside stellar communication abilities.
Mastering multitasking, clear communication, and problem-solving is essential for Member Services Representatives. Being adept with scheduling software and maintaining a welcoming demeanor ensures efficient front desk operations while enhancing member experiences in fast-paced environments.
Starting as a Member Services Representative often opens pathways to supervisory or managerial roles within membership services. Progression usually involves developing leadership skills, sales aptitude, and deeper operational knowledge, which companies like Crunch Fitness actively support for internal growth.
Daily tasks include greeting members, managing check-ins, updating accounts, handling inquiries, and promoting club amenities. The role also demands resolving concerns promptly and collaborating with management to maintain a professional, welcoming front desk atmosphere.
Crunch Fitness fosters a vibrant, community-focused environment where Member Services Representatives act as energetic liaisons between members and the brand. The role emphasizes relationship-building and positivity, reflecting Crunch's commitment to inclusivity and member success.
Crunch Fitness provides competitive hourly pay, performance bonuses, health benefits, and free gym memberships. Additionally, the supportive team culture and rapid brand expansion create strong prospects for professional development and career advancement within the fitness industry.
Member Services Representatives in Northwood generally earn between $12 and $16 per hour. Crunch Fitness offers competitive hourly wages complemented by incentives and bonuses, making it a financially attractive option for candidates passionate about fitness and customer service.
Northwood's manageable traffic and accessible public routes make commuting to Crunch Fitness relatively convenient. However, flexible scheduling, including evenings and weekends, may require planning around peak travel times to ensure punctual attendance.
Northwood's community-oriented culture values friendly, approachable staff. Member Services Representatives are expected to embody high customer service standards, demonstrating enthusiasm and adaptability to foster lasting member relationships in a team-driven atmosphere.