NexlintoMember Services Representative
Company : Crunch Fitness
Location : Ponchatoula, LA, 70454
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Ponchatoula has a growing fitness community, which increases demand for Member Services Representatives. Crunch Fitness competes with local gyms, so candidates with strong interpersonal skills and a passion for wellness often have an advantage in securing roles here.
Handling high member turnover during peak hours, managing diverse inquiries, and maintaining a welcoming front desk amid busy times are common. Representatives must juggle multitasking while ensuring personalized service to support Crunch Fitness’s energetic environment.
While formal certifications aren’t mandatory, customer service workshops and basic fitness knowledge certifications enhance credibility. In Louisiana, programs emphasizing communication and conflict resolution can boost a Member Services Representative’s effectiveness.
Member Services Representatives focus on ongoing member relationships, account management, and service promotion, whereas Guest Services typically handle first-time visitors and immediate inquiries. Member Services roles often demand deeper knowledge of memberships and club offerings.
Progression often leads to supervisory roles like Member Services Manager or Club Operations Coordinator. Developing sales skills and gaining operational knowledge at Crunch Fitness can also open doors to broader roles in fitness management or corporate customer engagement.
Crunch Fitness emphasizes a vibrant, team-driven culture where the representative is a brand ambassador. The role combines customer service with active promotion of wellness programs, supported by incentives like free gym membership and career development opportunities.
Yes, employees can access performance bonuses, health benefits if eligible, and a 401(k) plan after a tenure period. Additionally, free gym membership is a notable perk that supports personal fitness goals while working.
Typical hourly wages for Member Services Representatives in this area range from $12 to $16, influenced by experience and performance bonuses. Crunch Fitness offers competitive pay aligned with local market standards plus incentive-based earnings.
Candidates should emphasize customer engagement, problem-solving, multitasking under pressure, and computer literacy for membership systems. A genuine enthusiasm for fitness and wellness also resonates well with employers in this sector.
Representatives act as the initial contact point, managing member interactions and supporting sales efforts. Their role ensures smooth daily front desk flow, contributing directly to member satisfaction and collaboration with management for operational success.