NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Golden, CO, 80402
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Golden, CO has a growing fitness and wellness community, increasing the need for skilled customer service representatives. The area shows moderate competition, so showcasing interpersonal skills and fitness passion can boost your chances in local roles like at Crunch Fitness.
While formal certifications aren't mandatory for customer service roles in Golden, familiarity with scheduling software and strong communication skills are highly valued. Employers like Crunch Fitness favor candidates with a proactive attitude and fitness industry knowledge.
Proficiency in multitasking, active problem-solving, and maintaining a warm, welcoming demeanor are essential. Handling member inquiries efficiently while managing front desk operations ensures smooth daily workflows in fast-paced environments such as Crunch Fitness.
Top performers demonstrate polished communication, quick adaptability, and a genuine enthusiasm for wellness. They balance member engagement with backend tasks like profile updates, reflecting both interpersonal and technical competencies demanded by roles in fitness settings.
Starting as a representative can lead to supervisory roles or specialized positions in membership sales and wellness coaching. Companies like Crunch Fitness often promote from within, rewarding customer-focused employees who embrace community-building and leadership.
Crunch Fitness blends fitness culture with customer care, encouraging representatives to inspire members while managing administrative duties. This environment fosters a vibrant, team-oriented atmosphere where representatives contribute to both member retention and club energy.
At Crunch Fitness, there’s an emphasis on holistic wellness and member engagement beyond standard front desk tasks. The role integrates fitness passion with customer relations, offering perks like free gym access and performance bonuses that enhance job satisfaction.
Customer Service Representatives in Golden typically earn between $14 and $18 per hour, depending on experience and company. Crunch Fitness offers competitive hourly wages paired with performance bonuses, reflecting the local market and role demands.
Golden's compact layout allows convenient access to Crunch Fitness branches, but reps should be prepared for varied shifts including mornings and weekends. Traffic around peak hours is manageable, making flexible scheduling feasible for most employees.