NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : New Glarus, WI, 53574
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
New Glarus has a growing fitness community, which boosts demand for customer service representatives at local gyms like Crunch Fitness. While competition exists, candidates with strong interpersonal skills and fitness passion stand out, as employers value both customer care expertise and enthusiasm for wellness.
Though formal certifications aren't mandatory, familiarity with membership software and wellness industry basics can give applicants an edge in New Glarus. Employers often appreciate candidates who have completed customer service or fitness-related courses to better engage gym members.
Exceptional communication, multitasking, and conflict resolution are vital when working front desk at a busy fitness club. Being personable and quick to assist, while managing check-ins and membership inquiries efficiently, helps maintain a smooth and welcoming atmosphere.
Yes, this role often serves as a springboard into management or sales positions within the fitness industry. Demonstrating dedication and problem-solving abilities can lead to promotions, especially in expanding companies like Crunch Fitness.
Crunch Fitness fosters a lively, supportive environment where customer service reps collaborate closely with management and staff. Representatives help build community connections, contributing beyond front desk duties to enhance member engagement and club success.
Employees receive competitive hourly wages plus performance bonuses. Health benefits and 401(k) options are available for eligible staff. Additionally, reps enjoy complimentary gym memberships and opportunities for career advancement within a spirited workplace.
Customer Service Representatives at Crunch Fitness in New Glarus typically earn between $13 and $17 per hour, reflecting local wage standards and performance incentives, with additional perks like bonus opportunities and gym membership access enhancing total compensation.
Managing diverse member concerns requires patience, clear communication, and swift escalation when necessary. Representatives must balance empathy with company policies, ensuring complaints are resolved professionally to maintain positive member relationships.
Crunch Fitness emphasizes community-building and fitness enthusiasm, encouraging reps to inspire members beyond basic service. The role blends customer care with promoting wellness programs, creating a more dynamic and interactive experience compared to typical front desk jobs.