NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Chino, CA, 91710
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Chino, CA
Popular Searches
Frequently Asked Questions
Crunch Fitness Customer Service Representatives play a key part in creating welcoming atmospheres by assisting with check-ins, providing detailed info on club amenities, and coordinating tours. This active involvement fosters stronger member connections and boosts satisfaction in the fitness community.
For Chino-based representatives, multitasking efficiently while maintaining polished communication is vital. Familiarity with scheduling software and quick problem resolution ensures smooth front desk operations amid busy hours in this active fitness locale.
Chino's growing fitness industry raises demand moderately for customer care roles, with moderate competition. Candidates with a passion for wellness and flexible hours are favored, reflecting local preferences for community-focused service.
While formal certifications aren't mandatory, employers in Chino value candidates with strong interpersonal skills, basic computer literacy, and experience in client-facing roles, especially those passionate about health and wellness.
Customer Service Representatives in Chino typically earn between $15 to $20 per hour, with Crunch Fitness offering competitive hourly wages plus performance bonuses and health benefits for eligible employees, aligning with regional standards.
This role blends frontline customer care with fitness culture, letting representatives inspire members' wellness journeys while managing club operations. It’s ideal for those seeking meaningful interaction tied to health and community engagement.
Crunch Fitness encourages advancement through hands-on experience, performance incentives, and internal promotion paths. Representatives can evolve into managerial roles or specialize within the fitness industry, benefiting from a vibrant company culture.
Crunch Fitness offers a dynamic environment emphasizing wellness and team synergy, with perks like complimentary club memberships and a spirited atmosphere, setting it apart from typical customer service jobs in the region.
Beyond greeting members, representatives actively contribute to membership growth by providing program details and coordinating club tours, blending customer care with sales to enhance overall club success.