NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Baden, PA, 15005
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Baden, PA
Popular Searches
Frequently Asked Questions
At Crunch Fitness in Baden, a Customer Service Representative combines passion for wellness with excellent interpersonal skills to welcome members, manage inquiries, and support club operations, creating a vibrant and motivating environment tailored to fitness-focused community engagement.
Emphasizing strong communication, multitasking in fast-paced settings, and basic tech proficiency for managing memberships will set candidates apart. Additionally, showcasing enthusiasm for health and wellness aligns well with local fitness culture and employer expectations.
Representatives often juggle high member interaction during peak hours while maintaining smooth front desk operations. Handling diverse member needs quickly and maintaining a welcoming atmosphere amid a busy environment are typical local challenges.
The Baden area sees moderate demand for customer service roles within fitness and retail sectors, with employers favoring candidates who demonstrate adaptability and customer engagement skills amid growing wellness industry trends.
Hourly wages typically range between $13 and $17 in Baden, reflecting local cost of living and industry standards. Crunch Fitness supplements this with performance bonuses and health benefits, making the compensation competitive for entry-level fitness customer service roles.
Strong interpersonal skills paired with a genuine interest in fitness culture help representatives excel. Familiarity with scheduling software and flexibility for varied shifts also align with Crunch’s dynamic work environment and member-focused service model.
Crunch Fitness emphasizes energetic, community-driven service. Representatives embody this by inspiring members through positivity, supporting club operations collaboratively, and promoting the brand’s diverse fitness programs, enhancing member satisfaction and retention.
A day includes greeting members, managing check-ins, handling inquiries via phone and email, coordinating tours for prospects, and maintaining a professional reception area—all while fostering a lively atmosphere that reflects Crunch’s commitment to wellness.
Baden’s transit options and proximity to major roads facilitate convenient access to Crunch Fitness locations, important for employees who need flexible schedules or rely on public transportation for timely arrival.
Starting as a front desk representative can lead to roles in membership sales, club management, or regional operations, especially for individuals who demonstrate leadership, sales aptitude, and a passion for the fitness industry.