NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Glassport, PA, 15045
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in Glassport, a Customer Service Representative plays a key role by warmly welcoming members and guests, efficiently managing check-ins, and actively promoting club programs. These efforts create a positive atmosphere that enhances member engagement and retention.
Strong interpersonal communication, problem-solving skills, multitasking ability, and proficiency with basic computer scheduling tools are crucial. A passion for fitness and community engagement further distinguishes successful candidates in dynamic settings.
Entry-level representatives often transition into supervisory or membership sales roles, with potential to advance into club management or specialized fitness program coordination, especially within growing brands like Crunch Fitness that value internal growth.
Eligible employees can access health benefits and may qualify for a 401(k) plan after meeting tenure requirements, reflecting Crunch Fitness’s commitment to supporting long-term employee wellness and financial security.
Glassport’s pay scale for this role aligns closely with regional norms, offering competitive hourly wages typically ranging from $13 to $17, supplemented by performance bonuses that reward proactive customer engagement.
Handling diverse member concerns rapidly during peak hours, staying knowledgeable about fitness offerings, and coordinating tours to boost memberships require adaptability and enthusiasm, especially within a community-focused club environment.
Crunch Fitness emphasizes organized, welcoming reception areas and provides team collaboration opportunities to uphold high standards, ensuring representatives project a polished and approachable image to all members and visitors.
Many believe it’s solely administrative; however, this role actively shapes member experiences through personalized interactions, problem resolution, and promoting club programs, blending customer care with fitness community building.
Yes, the role requires availability across mornings, evenings, weekends, and holidays to match club operation hours, supporting members’ varied schedules and ensuring continuous front desk coverage.
Glassport shows steady demand for customer service roles in fitness, driven by community interest in wellness and active lifestyles, making it a promising location for job seekers aiming to join brands like Crunch Fitness.