NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Omro, WI, 54963
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Omro's job market for fitness-focused customer service representatives is moderately competitive. Demand for personable, enthusiastic reps at clubs like Crunch Fitness is growing, driven by community wellness trends. Candidates with strong interpersonal skills and flexible schedules tend to stand out locally.
Yes, Crunch Fitness expects customer service representatives in Omro to be adaptable with shifts, including mornings, evenings, weekends, and holidays. This flexibility supports the club’s dynamic hours and ensures excellent member support during peak fitness times.
Effective communication for this role means engaging confidently with members, resolving issues tactfully, and promoting club services clearly. Strong listening and problem-solving abilities are crucial to foster a welcoming environment and enhance member satisfaction.
Fitness CSRs focus more on community-building and motivational interactions, unlike retail's sales emphasis or healthcare's regulatory compliance. This role combines customer care with promoting wellness programs, requiring enthusiasm for fitness and a personable approach.
Crunch Fitness offers growth paths from front desk roles to management or specialist positions within its expanding network. Demonstrating leadership, sales aptitude, and member engagement can accelerate advancement in the club’s fast-paced environment.
At Crunch Fitness, this role acts as the club’s frontline ambassador, coordinating daily check-ins, assisting with member inquiries, and supporting sales efforts. Collaborating closely with managers ensures smooth operations and a positive member experience.
Crunch Fitness emphasizes a spirited, collective culture where CSRs inspire wellness and community connection. Employees benefit from perks like free membership access and performance bonuses, fostering both personal health and professional motivation.
Customer Service Representatives in Omro typically earn between $13 and $17 per hour, depending on experience and company size. Crunch Fitness offers competitive hourly pay plus incentives, aligning with regional standards for customer-facing fitness roles.
Proficiency in basic computer operations and familiarity with scheduling or membership management software are vital. These technical skills enable representatives to update profiles, coordinate tours, and handle inquiries efficiently in a fast-paced gym environment.
A genuine interest in fitness and holistic wellness greatly enhances job performance by enabling authentic member engagement and motivation. Crunch Fitness values candidates who embody enthusiasm for health, as it strengthens community ties and service quality.