NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Marinette, WI, 54143
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness Marinette, a Customer Service Representative doesn’t just handle inquiries but actively fosters member connections and promotes the club’s wellness culture, enhancing community spirit while supporting the daily front desk operations in a vibrant fitness environment.
By expertly guiding prospective members through tours and sharing insights about Crunch Fitness’s amenities and programs, the representative plays a pivotal role in membership expansion, combining customer care with sales support to create lasting impressions.
Effective multitasking, clear communication, and a genuine passion for health are essential. Representatives excel by resolving member concerns quickly and delivering an upbeat, polished experience that aligns with the dynamic pace of a fitness club.
Familiarity with scheduling and membership management tools is often expected to streamline front desk processes. In Marinette, fitness clubs like Crunch Fitness value candidates who can navigate basic computer software efficiently to enhance member interactions.
Crunch Fitness representatives blend traditional customer care with a wellness-driven mindset, inspiring and motivating members beyond basic service, creating a positive, energetic atmosphere that supports both fitness goals and community building.
Marinette’s market for customer service roles in fitness is moderately competitive, with a growing demand for individuals who combine interpersonal skills with enthusiasm for wellness, making positions at Crunch Fitness attractive for community-focused candidates.
Yes, Crunch Fitness encourages personal growth within their expanding brand, providing pathways from front desk roles to supervisory or specialized positions, making it a fertile ground for career development in the fitness service industry.
Typically, hourly pay for this role in Marinette ranges from $12 to $16, complemented by performance bonuses and benefits, reflecting competitive compensation aligned with local industry standards for customer service positions in fitness.
Representatives embody Crunch Fitness’s commitment to enthusiasm and community by creating welcoming environments, addressing member needs attentively, and supporting club operations in ways that reflect the brand's energetic and supportive culture.
Balancing a fast-paced front desk with personalized member engagement requires adaptability and positive energy. Success is often gauged by member satisfaction, retention rates, and the representative’s ability to support sales and operational efficiency.