NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Milton, WI, 53563
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
In fast-paced settings like Crunch Fitness in Milton, WI, multitasking involves juggling member check-ins, phone inquiries, and profile updates simultaneously. Effective reps prioritize tasks dynamically, ensuring efficient front desk operations while maintaining a welcoming atmosphere for all visitors.
Top-performing customer service reps in fitness combine enthusiasm for wellness with strong communication and problem-solving skills. They excel at building community connections, promoting club amenities, and handling member concerns quickly, setting them apart from typical service roles.
Crunch Fitness offers growth paths beyond front desk duties, including supervisory roles and positions in membership sales or club operations. Demonstrating leadership, customer engagement, and a passion for fitness can accelerate progression within this expanding brand.
While no strict certifications are mandatory, familiarity with membership software and basic computer skills improve hire-ability in Milton, WI. Employers appreciate candidates with customer relations experience and a genuine interest in health and wellness, reflecting local industry trends.
Milton's growing fitness and service sectors create steady demand for customer service roles. Competition remains moderate, with employers like Crunch Fitness seeking personable candidates who can handle dynamic environments and contribute positively to member experience.
Customer Service Representatives at Crunch Fitness in Milton typically earn competitive hourly wages around $13 to $16, complemented by performance bonuses and benefits like free gym membership, reflecting local pay scales for entry to mid-level service positions.
Crunch Fitness values representatives who radiate enthusiasm and foster community spirit. Beyond managing front desk tasks, reps are encouraged to inspire members, promote wellness programs, and contribute to a lively, supportive club environment aligned with the brand’s energetic identity.
At Crunch Fitness, the role blends traditional customer care with a fitness-focused mission, requiring proactive engagement in membership growth and wellness promotion. This contrasts with generic service roles by emphasizing community-building and a passion for holistic health.
Shifts involve greeting members warmly, managing check-ins, answering questions across channels, and coordinating tours for potential clients. The environment is lively and fast-moving, requiring adaptability and a positive approach to ensure every guest feels valued.
Yes, scheduling includes mornings, evenings, weekends, and holidays to accommodate club hours. Flexibility is crucial, especially in a community-centered fitness environment where member access spans diverse timeframes.