NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Harvey, IL, 60426
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness, the Customer Service Representative role uniquely combines fitness enthusiasm with customer care, requiring a passion for wellness and community engagement. Unlike generic customer support jobs, this position involves promoting club amenities and supporting membership growth within a fast-paced gym environment in Harvey, IL.
Exceptional communication, empathy, and the ability to energize members are key. Representatives must be approachable, adept at resolving issues swiftly, and skilled at highlighting fitness programs, ensuring every visitor feels welcomed and motivated in a dynamic atmosphere.
Harvey's growing fitness industry presents moderate competition for customer service roles, with demand rising as health awareness increases locally. Candidates with strong interpersonal skills and flexible availability often have an advantage in securing positions at popular gyms such as Crunch Fitness.
Customer Service Representatives at Crunch Fitness in Harvey generally earn competitive hourly pay estimated between $12 and $16, complemented by performance-based bonuses. This compensation reflects both local market rates and the added value of incentives tied to membership engagement.
Yes, representatives at Crunch Fitness must manage fast-paced interactions centered on fitness and wellness, often juggling membership inquiries, tours, and conflict resolution simultaneously. This contrasts with retail or healthcare roles that might focus more narrowly on product sales or medical information.
The role blends welcoming members and handling administrative tasks with actively promoting club services and coordinating tours. Success depends on multitasking effectively and using communication skills to convert inquiries into memberships, fostering both operational flow and revenue growth.
Crunch Fitness offers eligible employees health benefits, a 401(k) plan based on tenure, performance bonuses, and complimentary gym memberships. These perks support wellness goals and financial security, creating a comprehensive package that aligns with the company’s fitness-centered culture.
The company emphasizes growth within its expanding brand by providing opportunities for skill development, team collaboration, and leadership roles. Employees demonstrating commitment and customer engagement can progress to supervisory or specialized positions within the fitness industry.
Yes, shifts often cover mornings, evenings, weekends, and holidays to accommodate club operations and member schedules. Flexibility in availability is critical for meeting the dynamic needs of the fitness environment and ensuring consistent front desk coverage.
This role integrates customer interaction with a fitness-oriented mission, allowing representatives to inspire members, promote wellness programs, and enjoy free gym access. It’s ideal for individuals who want to combine social engagement with a healthy lifestyle in a supportive community setting.