NexlintoMember Services Representative
Company : Crunch Fitness
Location : Luckey, OH, 43443
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
In a fast-paced club environment like Crunch Fitness, juggling several member inquiries simultaneously is common. Effective multitasking, prioritizing urgent needs, and using membership systems efficiently help representatives maintain smooth front desk operations while ensuring each guest feels valued.
Beyond customer service skills, thriving as a Member Services Representative requires genuine enthusiasm for fitness, strong communication, and problem-solving abilities. Comfort with technology and flexibility to work varied shifts also distinguish top candidates in this role.
Yes, the role is often a stepping stone to supervisory or management positions in member services or club operations. Crunch Fitness encourages growth by offering training and promoting from within, making it ideal for those passionate about fitness and team leadership.
Member Services Representatives in Luckey, OH typically earn between $12 and $16 per hour, depending on experience and performance bonuses. Crunch Fitness offers competitive pay combined with incentives, health benefits, and free gym membership perks.
Crunch Fitness fosters an energetic and supportive team culture by emphasizing collaboration, professional development, and member engagement. Representatives enjoy a lively environment that blends fitness passion with customer service excellence.
At Crunch, representatives actively promote club programs and schedule tours, blending customer service with membership sales support. This dual focus requires both interpersonal warmth and sales savvy, enhancing the member experience beyond standard front desk duties.
In Luckey, OH, fitness centers are increasingly seeking customer-focused staff as wellness trends rise. While competition is moderate, candidates with strong interpersonal skills and flexibility tend to stand out in this expanding local job market.
Yes, state and local regulations affect shift lengths and mandatory breaks. Additionally, community-centered gyms like Crunch often require flexible availability—including weekends and holidays—to align with member needs and peak usage times.
Unlike banking or commercial service roles focused on financial transactions, Crunch Fitness representatives prioritize member engagement, wellness promotion, and creating a welcoming atmosphere. Their duties blend customer care with fitness industry knowledge.
Daily interactions range from warm greetings to resolving account questions and membership concerns. Representatives are trained to handle issues promptly, escalate when necessary, and maintain professionalism to uphold Crunch’s reputation for excellent member service.