NexlintoMember Services Representative
Company : Crunch Fitness
Location : Hainesport, NJ, 08036
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Hainesport, NJ
Popular Searches for Member Services Representative
Frequently Asked Questions
Crunch Fitness in Hainesport embraces an energetic and team-driven culture, making the Member Services Representative role vibrant and interactive. This environment encourages reps to engage actively with members, promoting fitness programs while fostering a welcoming atmosphere tailored to local community interests.
Yes, Hainesport’s smaller community size means Member Services Representatives often build closer, more personal member relationships. This demands strong interpersonal skills and adaptability to local preferences, differing from larger metro areas where interactions might be more transactional.
Emphasizing excellent communication, multitasking abilities, and a passion for fitness is key. Employers look for candidates who can handle fast-paced environments, resolve member concerns promptly, and maintain a positive demeanor, reflecting the core demands of member service roles.
Many advance into management, sales coordination, or specialized fitness roles. Gaining experience in customer relations and club operations can open doors to positions like Membership Coordinator, Club Manager, or even Director of Member Services, particularly within expanding fitness brands.
Typical tasks include greeting members, managing check-ins, updating accounts, promoting club services, and resolving issues. The role demands juggling administrative duties with active member engagement to ensure a seamless and friendly experience throughout the day.
At Crunch Fitness, Member Services Representatives embody the brand’s energetic and inclusive spirit. They are pivotal in creating a welcoming environment, inspiring members, and supporting club growth, blending customer service with a passion for wellness and community.
Crunch Fitness offers a dynamic workplace emphasizing team collaboration, performance incentives, and free membership perks. This unique blend fosters motivation and career development within the fitness industry, setting it apart from standard front desk jobs.
In Hainesport, Member Services Representatives typically earn between $13 to $18 per hour, reflecting local cost of living and industry standards. Crunch Fitness offers competitive hourly pay complemented by bonuses, enhancing overall compensation.
The demand for customer-focused fitness roles in Hainesport is moderate, with several local gyms seeking energetic representatives. Candidates with flexible schedules and strong interpersonal skills tend to have an advantage due to community-oriented hiring preferences.
While certifications aren’t mandatory, familiarity with membership management software and a background in customer service boost candidacy. Demonstrating enthusiasm for fitness and wellness aligns well with Crunch’s culture, often swaying hiring decisions positively.