NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Clairton, PA, 15025
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness, representatives play a key role in member retention by delivering personalized greetings, addressing concerns promptly, and offering detailed information about club programs. Their enthusiasm and problem-solving skills foster a welcoming atmosphere that encourages members to stay engaged and loyal.
Strong verbal clarity, active listening, and empathetic responses are vital. The ability to multi-task—handling phone inquiries, front desk duties, and member interactions simultaneously—ensures smooth operations and enhances the customer experience in dynamic fitness settings.
Yes, Crunch Fitness encourages growth through internal promotions. Starting as a front desk representative opens pathways to supervisory roles or membership sales leadership, especially for those who demonstrate dedication, leadership potential, and a passion for wellness.
Customer Service Representatives in Clairton usually earn between $13 to $16 per hour, depending on experience and performance bonuses. Crunch Fitness offers competitive hourly wages complemented by incentive programs and health benefits for eligible staff.
Clairton's fitness industry is growing steadily, increasing demand for front-line customer service roles. Employers prioritize candidates with strong interpersonal skills and flexibility, making it an opportune time for job seekers interested in fitness-related customer care positions.
Clairton's compact urban layout generally allows short commutes, often under 20 minutes by car or public transit. This accessibility supports punctuality and reduces stress, enabling representatives to maintain high energy levels throughout their shifts.
Unlike typical retail, this role blends customer engagement with fitness culture immersion. Representatives must balance operational tasks with inspiring members, requiring a blend of enthusiasm, fitness knowledge, and quick adaptability to support a community-focused environment.
Crunch Fitness views representatives as vital brand ambassadors who create a positive first impression and build lasting connections. Their proactive support and genuine encouragement help foster a motivating atmosphere aligned with the club’s commitment to holistic health.
Employees benefit from a free gym membership, incentivized rewards, and a dynamic team culture. These perks enhance personal wellness and professional satisfaction, making it more than just a job but a lifestyle aligned with fitness values.