NexlintoMember Services Representative
Company : Crunch Fitness
Location : Harbor View, OH, 43434
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Harbor View's growing fitness industry has increased the need for Member Services Representatives, making the job market moderately competitive. Candidates with strong interpersonal skills and a passion for wellness often stand out, especially at popular clubs like Crunch Fitness, where community engagement is key.
While formal certifications are not mandatory, familiarity with membership management systems and basic computer proficiency are highly valued in Harbor View. Employers also appreciate candidates who demonstrate excellent communication and customer service abilities tailored to a fitness-focused clientele.
Expect a dynamic routine including greeting members, managing check-ins, answering inquiries via phone or in person, and promoting club amenities. Handling member concerns promptly while maintaining a welcoming atmosphere is crucial, along with supporting membership sales and organizing front desk operations efficiently.
Strong candidates exhibit a positive attitude, excellent communication, and multitasking skills. Experience in customer service and comfort with scheduling software enhance effectiveness. Energy and enthusiasm for fitness help build rapport with members, making the role rewarding and impactful.
Crunch Fitness encourages growth by offering opportunities to move into supervisory or managerial roles. Employees who demonstrate leadership, dedication, and deep knowledge of club operations often find pathways to advance within the expanding fitness brand.
Besides competitive hourly wages and performance bonuses, Crunch Fitness offers free gym memberships and a vibrant work culture. Access to health benefits and 401(k) plans for eligible employees adds financial security, while team-oriented events foster a supportive environment.
Yes, the Harbor View club emphasizes community connection, so representatives often engage more deeply with local members. This location values energetic personalities who thrive in fast-paced settings and actively promote regional fitness initiatives alongside standard duties.
Salaries typically range from $12 to $16 per hour, depending on experience and shift times. Crunch Fitness offers competitive pay complemented by performance incentives, making the total compensation attractive for entry to mid-level service roles in the local fitness sector.
Representatives focus on frontline member interaction and daily operations, whereas Coordinators often handle scheduling and administrative tasks. Managers oversee team performance and strategic initiatives. Each role demands unique skills, with Representatives excelling in direct customer engagement.
Busy periods require managing multiple member requests simultaneously while maintaining composure. Handling occasional dissatisfied members diplomatically is essential. Being adaptable and efficient with scheduling systems helps ensure smooth front desk operations under pressure.