NexlintoMember Services Representative
Company : Crunch Fitness
Location : Bartlett, IL, 60103
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Bartlett emphasizes a vibrant, team-oriented atmosphere where Member Services Representatives not only manage front desk tasks but also inspire community engagement. This blend of customer service and fitness passion creates a unique environment compared to more conventional gym front desk roles.
At Crunch Fitness Bartlett, career advancement paths are clearly outlined, with options to progress into managerial or specialized fitness roles. The company’s rapid expansion supports internal promotions, making it an excellent place for Members Services Representatives seeking professional development within the fitness industry.
While no formal certifications are mandatory, candidates with strong interpersonal skills, proficiency in scheduling software, and a genuine passion for wellness tend to excel. Familiarity with local customer service expectations in Bartlett can also enhance a representative’s appeal to employers.
Handling multiple member inquiries simultaneously while maintaining a welcoming atmosphere is a key challenge. Representatives must quickly resolve concerns, manage scheduling logistics, and promote club programs—all demanding excellent multitasking and communication capabilities.
Bartlett’s growing fitness scene is driving steady demand for front-line service roles, including Member Services Representatives. This competitive environment encourages applicants to highlight customer service excellence and adaptability to secure positions in popular fitness centers.
Bartlett offers manageable commute options with accessible public transportation and highway routes. Most residents find traveling to Crunch Fitness convenient, which supports punctuality and reduces work-related stress for Member Services Representatives.
Hourly pay typically ranges from $13 to $17 depending on experience, supplemented by performance bonuses and health benefits. Crunch Fitness also adds value with perks like a free gym membership and potential 401(k) eligibility, creating a rewarding overall package.
Crunch Fitness blends energetic customer interaction with community-building activities, positioning Member Services Representatives as ambassadors who foster member loyalty. This approach aligns with the brand’s emphasis on fun, inclusivity, and holistic wellness engagement.
Success hinges on adaptability under pressure, proficiency with membership management systems, and a proactive attitude toward problem resolution. Additionally, a keen interest in fitness trends enhances communication with members and supports effective program promotion.
Representatives engage directly with potential and current members by providing detailed information on programs, scheduling tours, and addressing concerns promptly. Their role is pivotal in creating positive experiences that encourage long-term membership loyalty.