NexlintoMember Services Representative
Company : Crunch Fitness
Location : Albany, CA, 94706
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness, a Member Services Representative in Albany manages front desk duties, assists members with inquiries, promotes club amenities, and supports sales. The role involves multitasking in a lively environment, balancing customer interaction with administrative tasks, creating a dynamic day-to-day experience.
Strong interpersonal skills, familiarity with scheduling software, and a passion for fitness are highly valued in Albany’s competitive market. Flexibility with shifts and a professional attitude also boost candidacy, reflecting local employers’ preference for adaptable, customer-focused candidates.
Unlike generic customer service roles, this position emphasizes fitness knowledge, community engagement, and active promotion of club programs. Representatives act as brand ambassadors, blending hospitality with sales support, creating a unique hybrid role tailored to wellness environments.
Member Services Representatives in Albany generally earn between $14 and $18 per hour, influenced by experience and company size. This aligns with California’s Bay Area market, where wages tend to be higher due to living costs and competitive fitness industry demand.
Crunch Fitness sees growing demand in the Bay Area with a focus on candidates who bring enthusiasm and community spirit. Hiring often prioritizes adaptability to fast-paced club environments and a genuine passion for health culture, reflecting regional lifestyle values.
Crunch Fitness supports growth by offering pathways into management or specialized roles within the club. Employees can leverage performance incentives and professional development, making it a solid starting point for those aiming to build a career in fitness services.
The role embodies Crunch Fitness’s energetic and inclusive brand, expecting representatives to inspire members and foster a welcoming atmosphere. Employees are encouraged to contribute positively to the club’s community-driven culture, aligning daily tasks with company spirit.
Albany’s compact size means short commutes but competitive job availability. Candidates should prepare for a diverse member base and be aware that weekend and holiday shifts are common due to club hours, reflecting local lifestyle patterns and member demand.
Exceptional communication, quick problem-solving, and genuine enthusiasm for fitness distinguish top performers. Mastery of membership software and the ability to juggle multiple inquiries efficiently are also critical in maintaining smooth front desk operations.
Members expect friendly greetings, prompt assistance with account needs, and knowledgeable guidance about programs. The representative’s role is to create a positive first impression and maintain ongoing member satisfaction through attentive, personalized service.