NexlintoMember Services Representative
Company : Crunch Fitness
Location : Belding, MI, 48809
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
At Crunch Fitness in Belding, MI, Member Services Representatives benefit from a vibrant, community-focused atmosphere that emphasizes fitness passion alongside customer engagement. Unlike generic front desk roles, this position integrates wellness enthusiasm with member support, creating a dynamic work environment tailored to those who love fitness and teamwork.
Handling member inquiries at Crunch Fitness means juggling immediate front desk demands while promoting club amenities. You'll need sharp multitasking skills and a friendly demeanor to resolve concerns swiftly, all while maintaining an upbeat tone that encourages member retention and satisfaction in a busy fitness environment.
Effective Member Services Representatives must excel in active listening, clear verbal communication, and empathetic problem solving. These skills ensure members feel heard and valued, fostering trust and loyalty—critical for roles centered on enhancing the member experience within a community-driven gym like Crunch Fitness.
Belding's smaller market means fewer openings for Member Services Representatives, but Crunch Fitness stands out by offering growth and benefits. Local applicants with customer service experience and a passion for wellness may find an edge, though competition can increase during peak hiring seasons or as fitness trends rise.
While no strict certifications are mandated, possessing CPR/First Aid training or fitness-related credentials can boost employability in Belding. Demonstrating familiarity with scheduling software and customer relationship platforms also aligns well with expectations for Member Services Representatives in the region's fitness centers.
Member Services Representatives in Belding, MI typically earn between $12 and $16 per hour, reflecting local market rates and the fitness industry's standards. Crunch Fitness supplements this with performance bonuses and health benefits, making the total compensation competitive for customer-centric roles in the area.
Crunch Fitness emphasizes relationship building and community engagement beyond routine front desk tasks. Representatives actively promote club programs and support membership sales, creating a role that blends customer service with sales and wellness advocacy, setting it apart from more transactional jobs in other fitness centers.
Starting as a Member Services Representative at Crunch Fitness opens pathways toward supervisory and managerial positions, such as Member Services Manager or Club Operations roles. The company values internal growth, offering training and incentives that encourage staff to develop skills and advance in the fitness industry.
Teamwork is integral at Crunch Fitness; Member Services Representatives coordinate closely with management and fitness staff to ensure seamless club operations. This collaborative environment fosters shared responsibility for member satisfaction and supports a positive culture where each team member's contributions are valued.
Crunch Fitness prioritizes energetic, customer-focused interactions where Member Services Representatives are frontline ambassadors. The role uniquely blends frontline service with active promotion of wellness programs, creating a workplace that encourages enthusiasm for fitness alongside professional member engagement.