NexlintoMember Services Representative
Company : Crunch Fitness
Location : Middleville, MI, 49333
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Mastering active listening and clear verbal communication is crucial for a Member Services Representative. These skills enable effective member interactions, quick issue resolution, and conveying club programs persuasively, which enhances overall member satisfaction and loyalty.
Handling peak hours requires multitasking efficiently and maintaining a positive demeanor. Representatives prioritize urgent member needs, streamline check-ins, and coordinate with team members to ensure smooth front desk operations without compromising service quality.
Crunch Fitness encourages career progression through roles like Member Services Manager or specialized fitness sales positions. Demonstrating strong interpersonal skills and sales acumen can open pathways to leadership within their expanding fitness community.
Daily tasks include updating member accounts, coordinating membership tours, managing communications via phone and email, promoting club amenities, and resolving member concerns promptly, all contributing to a seamless member experience.
Crunch Fitness positions this role as a community ambassador, where reps foster welcoming atmospheres, inspire member engagement, and actively promote wellness initiatives, making them vital to the club's energetic and supportive environment.
They value energetic individuals with excellent problem-solving abilities, a passion for fitness, and adaptability to fast-paced settings. A professional attitude combined with strong customer service skills ensures representatives thrive within their team.
In Middleville, MI, Member Services Representatives typically earn between $12 and $16 per hour, with the potential for bonuses based on performance, reflecting competitive compensation aligned with local fitness industry norms.
The growing interest in wellness has increased hiring for member-focused roles in Middleville. Fitness centers like Crunch Fitness seek personable representatives to maintain high-quality member experiences amid rising membership numbers.
Crunch Fitness emphasizes not just service but relationship-building, offering free memberships and career growth opportunities, fostering a vibrant workplace where representatives engage deeply with members beyond standard front desk duties.
Representatives provide detailed information about programs, schedule tours, and subtly promote amenities, acting as first points of contact who drive membership growth through personalized member engagement and attentive service.