NexlintoMember Services Representative
Company : Crunch Fitness
Location : Carrollton, TX, 75006
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Crunch Fitness often requires Member Services Representatives to work flexible hours, including mornings, evenings, weekends, and holidays. This scheduling ensures full coverage of front desk operations to support members throughout the day in Carrollton's active fitness community.
Carrollton's fitness industry is growing steadily, with demand for customer-focused roles like Member Services Representatives rising moderately. However, competition remains strong due to proximity to Dallas-Fort Worth, where many candidates seek similar member service careers.
Emphasizing strong interpersonal communication, multitasking ability in a fast-paced environment, and a positive attitude can set you apart. Highlight any experience with customer service software and a passion for wellness, which resonate well with fitness-focused companies.
Many professionals transition from Member Services Representative roles into management or specialized membership coordination positions. Developing leadership skills and a deep understanding of club operations can open doors to supervisory or sales-focused careers within the fitness industry.
Crunch Fitness emphasizes a vibrant, team-oriented culture with incentives tied to performance and a free gym membership. The role balances high-energy member interactions with collaborative support, fostering both personal fitness passion and professional growth.
The company provides clear protocols for escalating concerns and encourages teamwork to resolve issues promptly. Representatives receive training to maintain professionalism and empathy, ensuring members feel valued even during problem-solving situations.
Hourly wages for Member Services Representatives in Carrollton generally range between $12 and $16, depending on experience. Crunch Fitness supplements base pay with performance-based incentives, offering bonuses that reward exceptional member engagement and sales support.
While no formal certifications are mandatory, familiarity with customer service software and basic computer skills are essential. Training is provided on the job, especially focusing on fitness club systems and member engagement techniques relevant to the Carrollton location.
A genuine interest in fitness and wellness greatly enhances the ability to connect with members and promote club amenities effectively. Crunch Fitness values team members who embody an energetic and supportive attitude aligned with its community-driven brand.
Crunch Fitness offers exclusive perks such as free gym membership, health benefits for eligible employees, and a dynamic workplace culture. These advantages contribute to higher job satisfaction and personal wellness, distinguishing it from other fitness employers in Carrollton.