NexlintoMember Services Representative
Company : Crunch Fitness
Location : Colleyville, TX, 76034
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Job Summary:
We are seeking a friendly, energetic, and customer-focused Member Services Representative to be the face of our club. The Member Services Representative is responsible for delivering outstanding customer service, supporting daily front desk operations, and ensuring every member and guest feels welcomed and valued. This role is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about fitness and community.
Key Responsibilities:
- Greet members and guests warmly and provide a positive first impression.
- Assist members with check-ins, account updates, and general inquiries.
- Promote club programs, amenities, and services to enhance the member experience.
- Handle phone calls, emails, and in-person requests professionally.
- Support membership sales efforts by providing information and scheduling tours.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when necessary.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to support club operations.
Qualifications:
- Strong customer service and interpersonal skills.
- Positive, energetic, and professional attitude.
- Excellent communication and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and comfort using scheduling or membership systems.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Passion for fitness, wellness, and helping others succeed.
Compensation & Benefits:
- Competitive hourly pay
- Performance-based incentives and bonus opportunities
- Health benefits for eligible employees
- 401(k) eligibility based on tenure
- Free Crunch Fitness membership
- Fun, energetic, and team-oriented work environment
- Opportunities for career growth within a rapidly expanding brand
Why Join Us:
At Crunch Fitness, the Member Services Representative role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we’d love to have you join the Crunch family.
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Frequently Asked Questions
Colleyville's growing fitness sector means demand for member services representatives is rising, but competition remains moderate. Candidates with strong customer engagement skills and flexibility in shifts tend to stand out, especially within community-focused companies like Crunch Fitness.
While formal certifications aren't mandatory, familiarity with CRM systems, basic computer skills, and excellent interpersonal communication are highly valued. Local employers often favor candidates with experience in customer service and a genuine passion for wellness.
Success hinges on proactive communication, multitasking in busy environments, and adept problem-solving. Candidates should also bring energy and a friendly demeanor, ensuring every member feels recognized and supported from check-in to follow-up.
Daily tasks blend greeting guests, managing account updates, fielding diverse inquiries, and supporting membership sales. It's a dynamic role requiring adaptability, a positive attitude, and collaboration with team members to maintain smooth front desk operations.
Many advance into supervisory or management roles, leveraging frontline experience to oversee member relations or sales teams. Opportunities also exist in specialized areas like membership coordination or wellness program administration, especially in expanding brands like Crunch Fitness.
Crunch Fitness fosters growth through training, performance incentives, and internal promotion opportunities. Representatives benefit from a team-oriented environment that values upward mobility, equipping them to expand skills in fitness customer service and sales.
Crunch emphasizes a vibrant, community-driven atmosphere where representatives are vital in inspiring members. Beyond standard duties, this role encourages building meaningful relationships and contributing to a lively, supportive club culture.
Pay averages range between $13 and $17 per hour, reflecting local living costs and industry standards. Crunch Fitness offers competitive rates supplemented by performance bonuses and benefits, making it attractive within the member service job market.
Yes, flexibility to cover mornings, evenings, weekends, and holidays is often required to ensure seamless member support. This schedule accommodates the club’s operating hours and member availability, demanding adaptable and reliable personnel.