NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Moorestown, NJ, 08057
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness looks for Customer Service Representatives who combine enthusiasm with polished communication skills. Being personable and able to multitask in a fast-paced fitness environment helps in engaging members effectively and enhancing their overall club experience.
Beyond managing check-ins and inquiries, representatives play a key role in community-building, promoting club amenities, and assisting membership sales. This position encourages inspiring others and fostering a welcoming atmosphere that aligns with Crunch Fitness’s energetic brand.
Starting as a front-line member service expert at Crunch Fitness can open doors to advancement within the growing brand, including roles in management, sales, or specialized member engagement, particularly for those passionate about wellness and community interaction.
Moorestown’s growing fitness market has increased the need for skilled Customer Service Representatives who can manage dynamic front desk roles and contribute to membership growth, reflecting a competitive yet opportunity-rich local job scene.
Moorestown’s demographic expects personalized wellness advice and prompt service, so representatives must be adept at multitasking and handling diverse member needs efficiently, differentiating this role from other regions with differing client expectations.
Crunch Fitness emphasizes a spirited and collaborative workplace culture, where Customer Service Representatives are encouraged to bring energy, inspire members, and actively participate in creating a community-focused environment that reflects the company’s unique vibe.
Customer Service Representatives in Moorestown generally earn between $14 to $18 per hour, with Crunch Fitness offering competitive wages plus performance bonuses and benefits, aligning compensation with local market standards for fitness industry front desk roles.
Flexibility is key at Crunch Fitness; representatives often work varied shifts including evenings, weekends, and holidays to meet member needs, making adaptability a crucial trait for maintaining smooth club operations and ensuring excellent customer service.
Proficiency with basic computer functions and familiarity with scheduling software or membership management systems is vital for efficiently updating profiles, coordinating tours, and managing front desk tasks in a high-traffic fitness facility.
Unlike typical retail roles, this position at Crunch Fitness blends customer interaction with wellness advocacy, requiring representatives to engage in fitness-oriented discussions, promote club programs, and foster a health-conscious community atmosphere.